RITESH POOJARI
Manager - Trade Transformation
Mumbai
Summary
Banking operations manager with 13 years of experience across global trade finance, payments, AML/KYC, sanctions screening, risk and controls, and operational transformation. Experienced in governing bespoke manual processes, driving automation, coordinating cross-border operations, and supporting remediation and audit readiness. Strong analytical, communication, and stakeholder-management skills.
Overview
3
3
Certifications
15
15
years of professional experience
Work History
Manager – Global Trade Transformation
Citicorp Services India Pvt Ltd
04.2023 - Current
- Govern bespoke manual processes across global trade products.
- Lead automation initiatives aimed at eliminating manual processes.
- Coordinate trade transformation projects and operational readiness.
- Creating presentation decks / training materials prior to any enhancement getting rolled out.
- Partner with EMEA stakeholders on remediation and audit preparedness.
- Publish EMEA-level reports covering payments, CAP/Issue, and BSER breaks.
- Coordinate BAU activities across 40 EMEA countries, including sanctions handling.
- Ensuring 100% MCA testing completion for EMEA and results updation in the portal.
- Creating policy guidelines, Bulletins, Newsletters and sharing it to a wider audience.
- Facilitating monthly Bespoke Manual updates call by creating dashboards in senior management forumn.
- Quality Assurance on STARS cases assigned every day as part of sample testing .
Team Leader – Operations
Intech Creative Services
06.2022 - 04.2023
- Lead an AML/KYC Trade Finance Operations project for DP World Financial Services.
- Managed KYC onboarding, AML investigations, and transaction monitoring.
- Introduced clients to invoice discounting, factoring, and reverse factoring products.
- Supervised 10 executives to ensure smooth business-as-usual operations.
- Presented quarterly operations review decks to senior management.
Business Process Lead
Tata Consultancy Services
03.2019 - 06.2022
- Processed trade finance loan requests through Wintrade/Banktrade.
- Enabled clean payments and remittances in line with SOP guidelines.
- Handled Import/Export Letters of Credit, Trade Payments, and Investigations.
- Conducted system testing and communicated outcomes to development teams.
- Addressed processing bottlenecks with a focus on turnaround time and error reporting.
Business Process Lead
Tata Consultancy Services
01.2016 - 02.2019
- Performed AML transaction monitoring, KYC, and sanctions screening for Standard Chartered Bank.
- Conducted sanctions screening using Fircosoft, Accuity, World-Check, and Mantas.
- Completed client onboarding, periodic KYC/CDD checks, and quality assurance reviews.
- Delivered AML training and contributed to strengthening the AML/CTF framework.
Senior Process Associate
Natwest Markets
09.2014 - 01.2016
- Handled SWIFT payments, investigations, and Nostro reconciliations.
- Processed MT103, MT202, and MT202 COV messages.
- Trained in EBA, SEPA, CHIPS, and CHAPS settlement methods.
Senior Executive
Serco Global Services
08.2011 - 08.2012
- Worked on trade payment and indexing activities.
- Supported invoice validation, reconciliation, and audit requirements.
Education
MBA - Finance & HR
SRM School of Management
Chennai01.2014
Bachelor’s - Accounting & Finance
Vivek College of Commerce
Mumbai01.2011
HSC - Commerce & Mathematics
Vivek Vidyalaya
Mumbai01.2008
SSC -
St. Jude’s High School
Mumbai01.2006
Skills
- Trade Finance: Loans, Clean Payments, Supplier Finance, Letters of Credit, Collections
- AML/KYC: Client Onboarding, CDD, Transaction Monitoring, Investigations, Sanctions Screening
- Risk & Governance: Risk and Controls, Regulatory Compliance, Risk Mitigation, QA, Audit Readiness
- Transformation: Process Automation, Operational Efficiency, System Testing, TAT Improvement
- Payments & Networks: SWIFT, CHIPS, SEPA, CHAPS, Cross-border Payments
- Tools: MS Office, Fircosoft, Accuity, World-Check, Mantas, Flexcube, Banktrade
- Product & core banking systems: Banktrade, Myriad, TRIMS, Flexcube
- AML/KYC and screening: Accuity, Fircosoft, World-Check, OFAC Watchlist
- Productivity & collaboration: MS Excel, PowerPoint, Word, Outlook, Zoom, MS Teams
Accomplishments
- Spot Ovation Award – 95% productivity with 98% quality
- RISE Award – Identified a duplicate transaction
- BPS Champion Award – 2020
- Recognition in corporate sports and cultural events
Certification
IIBF – Certificate Examination in Anti-Money Laundering & KYC
Timeline
Manager – Global Trade Transformation
Citicorp Services India Pvt Ltd
04.2023 - Current
Team Leader – Operations
Intech Creative Services
06.2022 - 04.2023
Business Process Lead
Tata Consultancy Services
03.2019 - 06.2022
Business Process Lead
Tata Consultancy Services
01.2016 - 02.2019
Senior Process Associate
Natwest Markets
09.2014 - 01.2016
Senior Executive
Serco Global Services
08.2011 - 08.2012
HSC - Commerce & Mathematics
Vivek Vidyalaya
Bachelor’s - Accounting & Finance
Vivek College of Commerce
MBA - Finance & HR
SRM School of Management
SSC -
St. Jude’s High School