Ritesh Salunke
Chikhli, Pune
Summary
Self taught seeking for an opportunity to showcase my skills in a challenging environment for upliftment and growth of the organisation and myself by utilising my knowledge and intelligence
Overview
1
1
year of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Mahindra & Mahindra
Chakan,Pune
03.2023 - 02.2024
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and quickly troubleshot errors.
Education
B.E. - Information Technology
P.H.C.E.T. College of Engineering
Rasayni,Panvel02.2023
Skills
- AWS
- Linux
- Data Backup and Recovery
- Windows Operating System
- Remote Desktop Support
- End-user support
- Ticketing system proficiency
Certification
Maharashtra State Certificate in IT
Introduction to HTML
Languages
English
Upper intermediate (B2)
Timeline
Desktop Support Engineer
Mahindra & Mahindra
03.2023 - 02.2024
B.E. - Information Technology
P.H.C.E.T. College of Engineering