Ritika Arora
Content & Client Ops Specialist
Mumbai
Summary
Dynamic professional with a diverse background in content, marketing, and operations coordination. Proven expertise in client management, meticulous documentation, and process optimization driving successful project outcomes. Recognized for streamlining workflows and enhancing team efficiency, consistently delivering results that exceed expectations. Eager to pursue opportunities in operations or client services to utilize strong organizational and communication skills for impactful contributions.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Content Strategist |Client & Operations Executive
Tripoly
02.2023 - 01.2026
- Handled end-to-end client coordination including enquiries, confirmations, follow-ups, and post-service communication.
- Crafted promotional copies, mailers (including MICE communications), festival & group departure campaigns, and supported podcasts, radio ads, and events like Tripoly Travel Fest with creative content ideas.
- Developed travel blogs, destination guides, experiential content, social media captions, reel scripts, and campaign materials, shaping brand voice to be subtle, human, travel-inspired, and professional.
- Resolved client issues and queries with a focus on customer satisfaction and process compliance.
- Supported internal communication and content-related documentation when required.
Operations, Communication & Content Support
Freelance & Independent Work
07.2020 - 01.2023
- Managed client communication, requirement gathering, and delivery coordination for multiple assignments.
- Maintained documentation, timelines, and reporting for ongoing projects.
- Provided communication and content support for small businesses and digital platforms.
Supported marketing communication and content updates.
My Travaly / Piping Pot Curry
- Supported marketing communications and refreshed content across digital and promotional platforms to maintain brand consistency and engagement.
Assisted with customer outreach, documentation, and coordination.
Kuldev Technology (Car Rental)
- Managed customer outreach, organized documentation, and coordinated cross-functional tasks to support efficient operations and seamless client interactions.
Supported documentation, check-in processes, and guest coordination.
Lotus DMC / Costa Cruise
- Assisted with documentation, check-in procedures, and guest coordination to ensure smooth onboarding and a seamless travel experience.
Education
Master’s in Journalism & Mass Communication -
Amity University
01.2023
Bachelor of Vocation in Travel & Tourism Management - undefined
Ruia College, Mumbai University
01.2021
Skills
- Core Skills
- Client Communication & Enquiry Handling
- CRM
- Cross-functional Team Coordination
- Customer Success & Relationship Management
- Documentation, Reporting & Follow-ups
- Email, WhatsApp & Phone Communication
- Issue Resolution & Customer Support
Blogging | Travelling |Social Media | Volunteering & Digital Trends | Reading |
Hardworking, focused, and highly adaptable professional with a passion for learning and growth. Detail-oriented and organized, with a knack for managing multiple tasks efficiently. Strong communicator and collaborator, known for taking initiative and delivering results under deadlines. Curious, creative, and committed to continuous improvement both personally and professionally.
Timeline
Content Strategist |Client & Operations Executive
Tripoly
02.2023 - 01.2026
Operations, Communication & Content Support
Freelance & Independent Work
07.2020 - 01.2023
Supported marketing communication and content updates.
My Travaly / Piping Pot Curry
Assisted with customer outreach, documentation, and coordination.
Kuldev Technology (Car Rental)
Supported documentation, check-in processes, and guest coordination.
Lotus DMC / Costa Cruise
Bachelor of Vocation in Travel & Tourism Management - undefined
Ruia College, Mumbai University
Master’s in Journalism & Mass Communication -
Amity University