Ritu Suhalka
Mumbai
Summary
Experienced Product Manager with 4 years in the banking sector, specializing in asset-based product development, digital transformation, and customer-centric solutions. At ICICI Bank, led strategies to enhance mortgage penetration, developed robust MIS frameworks, and optimized product training. Excellent technical knowledge and presentation skills.
Completed the Executive Program in Technical Product Management at IIT Delhi, showcasing expertise in product road mapping, user-focused design, and market-ready innovations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Product Manager
ICICI Bank
Mumbai
09.2022 - Current
- Responsible for developing business plans to evaluate market opportunities and strategic fits for new product concepts.
- Spearheaded the strategy for enhancing pre-approved mortgage penetration across India, aligning with the bank's growth objectives.
- Partnered with technology, analytics, risk, and compliance teams to streamline processes, ensure regulatory adherence, and improve customer offerings.
- Designed a digital handbook for relationship managers, enabling consistent and efficient client interactions across all regions.
- Developed a robust PAN-India MIS framework to monitor the Direct RM channel's performance, supporting leadership in strategic planning.
- Conducted in-depth market and competitor analyses, translating findings into actionable product enhancements to better serve customer needs.
- Delivered training programs for relationship managers nationwide, boosting product knowledge and sales effectiveness through weekly capability-building. Streamlined customer engagement processes by collaborating with operations, service, and marketing teams, resulting in improved lead conversion rates and customer.
Preferred Relationship Manager
HDFC Bank
Mumbai
01.2022 - 09.2022
- Managed banking of High Net Worth client base of portfolio size 123 Crore and delivering premium banking & wealth management services to affluent individuals, families & corporate customers.
- Prepared business overview reports of Retail banking products holding of clients on monthly basis.
- Analyzed client needs and business operations to implement solutions and areas of improvement, by performing root cause analysis.
- Onboarded new clients (Average relationship size 30 lakh) by effective relationship building, customer management .
- Presented and documented excel reports of Sales/investment performance reports and MIS weekly to senior Management.
- Monitored data of customers using banking through digital channels compared to offline .
- Conducted reports of different projects to resolve issues with help of Jira tool .
Personal Banker
HDFC BANK
MUMBAI
09.2020 - 01.2022
- Managed portfolio size of 50 crore ,assessed clients financial situations to develop strategic financial planning solutions.
- Enhanced portfolio by bringing new 34 high net worth individuals and encouraged existing clients to expand financial portfolios by promoting banking products like Accounts,Loans,FDs ,cards by maintaining excellent service offering knowledge.
- Helped clients plan for investments using mutual funds ,SIPs ,insurance and other options to manage, customize and diversify portfolio.
Management Intern
Kalpataru Limited
Mumbai
01.2020 - 04.2020
- Worked on Domestic and International Projects of Kalpataru.
- Conducted market research on Competitive brands and gathered information to provide best to customers when it comes to sales negotiations .
- Created and maintained database of 150 partners and expanded CP network for new Projects .
Strategic Management Intern
Tata Motors
mumbai
05.2019 - 07.2019
- Responsible for organizing Plant visits for Top Performing Dealer Sales staff and coordinated with Sales Training Team of Commercial vehicles for Implementation of DRONAs – Training Program.
- Worked with strategic Team and developed Annual training Plan by taking inputs from various stakeholders .
- Designed ,developed and implemented Luxury selling skills program for 60 PAN India across dealership sales staff
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting of Dealer Sales Staff
- Participated in team and developed Integrated model for capability building CVBU .
- Created Page of Tata Tippers (segment of Tata Motors Commercial Vehicle )on Facebook and Youtube , to increase its presence among customers and Dealers Sales staff .
- Analyzed the performance of Page through Social Media Analytics tools Hubspot,Sprout Social.
Education
Executive Programme- TPM - Product Management
IIT Delhi
09-2024
MBA - Marketing
Chetana's Institute of Management And Research
MumbaiB.Tech - Electronics And Communication
Rajasthan Technical University
RajasthanSkills
- Business analysis
- Product road mapping
- Problem solver
- Product strategy
- Stakeholder management
- Customer Experience
- Training
- Product launch
Certification
- Certified in Business Analysis Fundamentals by Udemy
- Certified in Jira Fundamental by Atlassian University
- Certified in C ,Data Structures by Cranes Varsity,Bangalore
- Certified in Industrial Automation
- NISM Certified
- IRDA Certified
- Certified in Autobotz AVR from Technophilia system, USA
Languages
English
Upper Intermediate
B2
Timeline
Product Manager
ICICI Bank
09.2022 - Current
Preferred Relationship Manager
HDFC Bank
01.2022 - 09.2022
Personal Banker
HDFC BANK
09.2020 - 01.2022
Management Intern
Kalpataru Limited
01.2020 - 04.2020
Strategic Management Intern
Tata Motors
05.2019 - 07.2019
Executive Programme- TPM - Product Management
IIT Delhi
MBA - Marketing
Chetana's Institute of Management And Research
B.Tech - Electronics And Communication
Rajasthan Technical University
- Certified in Business Analysis Fundamentals by Udemy
- Certified in Jira Fundamental by Atlassian University
- Certified in C ,Data Structures by Cranes Varsity,Bangalore
- Certified in Industrial Automation
- NISM Certified
- IRDA Certified
- Certified in Autobotz AVR from Technophilia system, USA
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