Amit Pol

• Led the ServiceNow development platform team in Pune that focus on ITSM and ITOM-Discovery projects.
• Provided technical design for ITSM and ITOM discovery projects, including audit logging for vCenter virtual machines events , AWS role based discovery for NextGen.
• Worked extensively on many discovery types, including Linux, Windows Server, and Network devices. Cloud base discovery, including Azure and VCenter VM detection, was also included.
• Developed the Fact-Framework project's discovery pattern and pattern extension.
• Storage discovery for NetApp and Pure Storage Flash Array devices was developed from the ground up.
• Used the Service Graph Connector to discover the computing devices from Microsoft Intune and Azure resources into ServiceNow CIs.
• Worked with cross-functional teams to combine ServiceNow certificate management discovery jobs with DigiCert certificate authority.
• Implemented Automated deployment automation process for ServiceNow citizen developers
• Enhanced JDBC data source and map transformation to sync user data between ServiceNow and IPD.
• Worked on improving ServiceNow platform by fixing the Health Scan results.
• Conducted peer reviews for team members to make sure best practices were followed.

• Interaction with functional/process owners over phone to understand the business processes and new requirements.

• Developing and supporting Case module to fit the customer requirement

• Developed Virtual Agent Module to support Customer case creation

• Developing and configuring Business Rules, Script Includes, UI Policies and Client Scripts,Widget etc

• Worked with Integration Web Services with Third Party application

• Creating custom Tables ,Record Producers, Workflow, Forms, List Views, Fields and configuring Access Controls over them

• Configuring Data Sources, Report setup, Data imports, Import Sets, SLA and Metrics

• Enhancing the Service-Now functionality by customized JavaScript code to support the new business needs.

Deployment checklist and test case document preparation

• Incorporating the coding standards and best practices in the implementation

• Mentoring and training new team members on their assignments

• Developed change API and provided support to application.
• Responsible to resolve critical tickets where detail code level investigation required.
• Worked on JIRAs to fix bugs in work flows, business rules, scripts.
• Maintain change management process.
• BEM is monitoring patrol tool used to monitor alerts over network.BEM creates incidents in servicenow for generated alert through SNOW web service. The project was under taken to enhance existing BEM API functionality. Enhance BEM rule functionality. Modified scripted web service to accommodate validations.

• Code Review Automation project is automation for reviewing the code developed. It is provided as Add-on in the existing service. Code developed needs to be reviewed according to the coding standards. Using Code Review Automation such codes will be detected, reviewed, and assigned to fix it to appropriate developer. It will assign the code review comments to the appropriate users.Code can be reviewed at different levels as component level, application level and project level and report will also be generated according to that level. Participated voluntarily. Also this application will be used to the Performance Review. There was huge appreciation for this project from client.
• Provide the ability to end users to extend the lease of the servers that are about to expire.
• Provide ability to third party team to migrate servers to ServiceNow.
• .Providing the ability to send reminders for the lease expiry of the servers.
• Developed script includes for validations, business rules, client scripts.
• Developed SOAP based Web service for handling update Status and migrateServer operations
• Developed script to perform REST based call to web service and parsing JSON object
• Developed catalog item for handling change lease functionality and UI page to get the current server status.
• Worked closely for the end to end integration of the ServiceNow and vCloud.