Riya Mishra
Customer Service Associate
Mumbai
Summary
Dynamic Customer Service Representative with a proven track record at Hansa Direct, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and strong product knowledge, leading to increased repeat business. Committed to delivering exceptional service and fostering positive customer relationships in high-pressure environments.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Customer Service Representative
Hansa Direct
02.2025 - 09.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Management Studies - Marketing
The SIA College of Higher Education
Mumbai, India 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Timeline
Customer Service Representative
Hansa Direct
02.2025 - 09.2025
Bachelor of Management Studies - Marketing
The SIA College of Higher Education
04.2001 -
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