Riya Paulose
Senior Business Analyst
Pune
Summary
Results-driven Senior Business Analyst with a strong track record of analyzing business requirements, optimizing processes, and delivering data-driven solutions. Skilled in gap analysis, requirements gathering, process mapping, and functional specification development. Adept at managing cross-functional projects in both Agile and Waterfall environments, ensuring seamless collaboration between stakeholders.
Proficient in identifying areas for operational improvement and implementing strategic solutions to enhance efficiency. Strong communication and interpersonal skills, enabling effective stakeholder engagement and successful project execution. Passionate about leveraging expertise to drive business success and organizational growth.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Senior Business Development Analyst
Dure Technologies
Mumbai
10.2023 - Current
- Managed project workflows using JIRA and created visual process maps in Miro, streamlining project timelines and enhancing team collaboration.
- Presented data-driven findings to senior management, influencing strategic decision-making.
- Conducted market analysis to identify strategic business opportunities in healthcare across Europe, Zimbabwe, Nigeria, and Asia, accelerating business growth.
- Published and trained teams on FHIR standards, improving healthcare interoperability and achieving an 80% increase in data-sharing efficiency.
- Developed and delivered Power BI dashboards, providing stakeholders with actionable insights for improved decision-making.
- Utilized Postman for API testing, ensuring seamless data integration and enhancing client satisfaction through reliable service delivery.
Senior Business Analyst
SmartConnect Technologies
Mumbai
10.2020 - 09.2023
- Led BFSI projects for clients in Tanzania, India, Sri Lanka, and Malaysia, translating business requirements into effective technical solutions.
- Developed and implemented Chatbot solutions, achieving a 90% reduction in customer service response time and significantly improving client satisfaction.
- Created impactful Power BI dashboards, facilitating data-driven financial insights, leading to enhanced strategic planning and operational efficiency.
- Conducted API testing with Postman, ensuring robust data handling and seamless integration for banking systems, resulting in an improved user experience.
- Fostered cross-team collaboration to document business processes and training materials, enhancing organizational knowledge and readiness for change.
- Managed stakeholder expectations through transparent communication and timely status updates, ensuring alignment between project deliverables and business objectives.
- Facilitated requirement gathering workshops, leading to clear project objectives and deliverables.
Software Engineer
Techcanvass
Mumbai
04.2018 - 10.2020
- Developed inbuilt website designs for educational platforms and focusing on user engagement and functionality
- Worked on various web development projects using HTML5 and CSS, ensuring user-friendly layouts and responsive design
- Performed database operations using SQL for data retrieval and manipulation, supporting backend development and reporting
Education
MBA - IT - PM
Welingkar Institute of Management Development And Research
Mumbai 03.2021 - 12.2023
Bachelor of Science - Information Technology
Mumbai University
Mumbai 07.2014 - 12.2017
Skills
Project Management : Project Planning, Sprint Planning, Cost Estimation, Analysis Skills
Team & Client Management : Team Training,Client relationship management, Team Management, B2C experience
Communication & Collaboration : Presentation Skills, Excellent communication, Decision-making
Business Analysis : BRD, FRD, Requirements Gathering, Proposal Management
undefinedCertification
Project Management Foundations
Timeline
Senior Business Development Analyst
Dure Technologies
10.2023 - Current
MBA - IT - PM
Welingkar Institute of Management Development And Research
03.2021 - 12.2023
Senior Business Analyst
SmartConnect Technologies
10.2020 - 09.2023
Software Engineer
Techcanvass
04.2018 - 10.2020
Bachelor of Science - Information Technology
Mumbai University
07.2014 - 12.2017
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