Riya Sharma

Seasoned Project Manager with over 7 years of extensive experience driving product and onboarding journey development for financial products across retail, B2B, and two-wheeler finance verticals. Proven track record in delivering end-to-end customer-centric solutions, streamlining complex onboarding processes, and enabling cross-functional stakeholder collaboration. Experienced in translating business needs into digital initiatives, ensuring regulatory compliance, and enhancing customer experience across digital and partner ecosystems. Passionate about design thinking and data-driven decisions to deliver long-term value.

Senior Project Manager (May 2018 – Present).

Currently managing B2B and two-wheeler finance verticals for all insurance-related product development and onboarding initiatives.

Key Responsibilities and Contributions: -

- Lead end-to-end customer onboarding and product development projects for B2B and two-wheeler finance businesses focused on insurance products.
- Collaborate with IT, Compliance, Operations, Finance, Services, Risk, and Business teams to ensure all stakeholder requirements are incorporated.
- Manage multiple projects simultaneously, overseeing roadmap alignment, solution finalization, UATs, go-live readiness, and post-implementation.
- Conduct competitive benchmarking and feedback analysis to optimize onboarding flows.
- Integrate regulatory and compliance checkpoints, minimizing customer touchpoints.
- Participate in designing scalable architecture, aligned with future-ready systems.
Previous Key Roles & Projects:

- Spearheaded the Pocket Insurance product portfolio (473 products).
- Led onboarding for the Direct-to-Consumer Fixed Deposit channel.
- Enhanced digital acquisition journeys for EMI cards.
Owned the SalesOne app launch for the field sales force.
- Managed application journeys on the Employee Portal.
Achievements: - Reduced onboarding cycle time by up to 40% through workflow redesign.
- Launched high-volume onboarding journeys for two-wheeler insurance.
- Recognized for impactful digital onboarding solutions.

- Customer Onboarding & Journey Mapping
- Product Development (Insurance, EMI Cards, FD)
- Cross-Functional Stakeholder Management
- Digital Transformation & Channel Strategy
- Process Automation & Legacy Process Migration
- Regulatory Compliance & Risk Mitigation
- Design Thinking & Innovation Delivery
- Agile & E2E Project Lifecycle Management
- Data Analysis for CX Improvement
- Partner & Vendor Collaboration