Riya Singh
Cloud-focused IT Operations Specialist
Pune
Summary
Cloud-focused IT Operations Specialist with 4+ years of experience in managing and supporting business-critical applications. Currently part of the Zapp-Ops team at Tata Consultancy Services (TCS), with a strong foundation in troubleshooting, incident resolution, and system monitoring across modules EOD, OpenAPI, and OneUI. Full handling and maintenance of Application Infrastructure deployment and it’s database along with troubleshooting if required of any kind. Adept at collaborating with cross-functional teams, resolving user queries efficiently, and ensuring operational continuity. Now seeking to transition into a Cloud Operations role, leveraging my background in system support and operational stability to contribute to cloud-native environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Operations Support Analyst – Zapp-Ops
Tata Consultancy Services
Pune
11.2020 - Current
- Provide daily operational support for Job scheduling platforms, ensuring timely resolution of technical issues.
- Deployment of infrastructure for application deployment and management along with scheduling.
- Critical decommissions in Prod environments for application infrastructure.
- Zookeeper troubleshooting relating to UI, ACL and CLI issues.
- Application Infrastructure database management along with troubleshooting in case any issue is reported.
- Troubleshoot application errors across EOD processes, OpenAPI integrations, and the OneUI framework.
- Engage directly with end users to resolve functional and technical queries, ensuring minimal downtime.
- Maintain operational logs, SOPs, incident reports and handled hotlines for continuous improvement and audit compliance.
- Handled multiple outage cases along with direct calls with client and provided resolutions on time.
- Coordinated with vendors, customers and internal departments to understand, monitor, and communicate changes to workflows.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
Education
B.Tech. - Applied Electronics and Instrumentation Engineering
Maulana Abul Kalam Azad University of Technology
Kolkata 01.2016 - 01.2020
Skills
- Cloud Fundamentals
- Application Monitoring
- Troubleshooting
- Zapp
- Zookeeper
- Zapp Plant Operations
- Incident Management
- RCA
- Cross-Team Communication
- Compliance Monitoring
- Incident Management
- System Administration
- Service Level Agreements
- Team Collaboration
- Operational efficiency
- OpenAPI
- EOD
- OneUI Support
- System Health Monitoring
- User Query Resolution
- Service Operations
- Collaboration
Certification
Microsoft Certified: DevOps Engineer Expert (AZ-400)
Accomplishments
Appreciation from Client for owning tasks and fast resolution including outages.
Timeline
Operations Support Analyst – Zapp-Ops
Tata Consultancy Services
11.2020 - Current
B.Tech. - Applied Electronics and Instrumentation Engineering
Maulana Abul Kalam Azad University of Technology
01.2016 - 01.2020
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