Harsha Tiwari

• Latest Role – Technology Manager –since 2021
• Recently planned , managed and executed the transformation project in Singtel and Optus from CES9.3 on Prem to Azure and AWS cloud with TC(R1) integration with all latest Platform and third party upgrades.
• Worked and managed: - TRUE Production Upgrade to PB28 including major third party Upgrade WLS, Oracle etc. in OCT 2013
• More than 5 years of experience in managing TEAM and being Focal Point
• Around 8 months of Onsite Experience in support for Infra Integration and Infra FP
• More than 8-year Experience in Environment building for Development and Knowledge in Amdocs Product CES9 and TC(R1), OSS and BSS products
• Good Infra domain knowledge and working knowledge of Infra Tools (Genesis, Aim, AMC, and Tuxedo, Maestro and Control-M , Hotfix , VMMonitoring etc.) and SWPPP tool
• Work included areas like Integrated ABP-CRM Environment setup, WebLogic Problem handling, Unix Scripting, Defects handling, installing HF, genesis tools , troubleshooting with performance parameters , troubleshooting Billing Flows

• Past Role – Team Lead –since May 2013
• Led technology governance efforts, planning upgrades, hardware refreshes and software updates.
• Offered technical leadership to junior personnel and other team leaders, providing expertise on Amdocs tools and products and their integration.
• Collaborated with stakeholders to gather requirements and develop comprehensive project plans for successful implementation.

• Multiple Time visited Site (Bangkok) in support for Infra Integration and Prod Rollout activities.
• Strong Experience in Environment building for Development.
• Work included areas like Integrated ABP PROD Environment setup, Unix Scripting, Defects handling.
• Good Infra domain knowledge.
• Working knowledge of Infra Tools (Aim, AMC, and Maestro).
• I am responsible for Analysis of the specifications provided by the clients.
• Documentation and Environment Setup as per the user requirements and standards.
• Executing all work requests, provided by client.
• Supporting Amdocs Billing Operational, testing, application OGS and Delivery team and managing as focal Point .
• Delivered unit-tested systems within customer-prescribed timeframes.
• Building and Supporting Client Env UAT
• Investigate Prod and UAT infra issue

• Around 2 months of Onsite Experience (worked in Kuala Lumpur) in support for Infra Integration and CRM
• More than 5-year Experience in Environment building for Development.
• Work included areas like Integrated ABP-CRM Environment setup, Weblogic Clustering, Unix Scripting, Defects handling.
• Good Infra domain knowledge.
• Working knowledge of Infra Tools (Aim, AMC, and Tuxedo).
• I am responsible for Analysis of the specifications provided by the clients.
• Documentation and Environment Setup as per the user requirements and standards.
• Executing all work requests, which are provided by client

• Supporting more than one Product – ABP, CRM, OMS, EPC
• Good Infra domain knowledge. Learnt ASMS [SOM & USM]
• Working knowledge of Infra Tools (Genesis, Control M, Hotfix Tool, Ensight, Scout and Boot manager).
• I am responsible for Analysis, Documentation and Environment Setup as per the user requirements and Amdocs standards.
• Leading the team as a focal point.
• Handling Defects, Delivery to Site
• Automating and writing Scripts for Prod maintenance activities
• Mentoring new Joiners and making them Productive in short time
• Standardize the procedures and implemented them Rogers

• Worked as a Senior Software Engineer in Amdocs Development Centre India Pvt. Ltd. for past 5.5+ years.
• Promoted. to Senior Tech Expert –in Jan 2012

GPA: 75.31

GPA: 81.4 %