Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Manager
Bennett, Coleman & Company Limited (Times Pro)
Mumbai
10.2019 - Current
Orchestrated profit turnaround to boost market share – overcoming challenges; instituted innovative sales & business development initiatives, thereby winning high-profile contracts, and expanding distribution network.
Built strong relationships with customers through positive attitude and attentive response.
Mentored and guided Team to foster proper completion of assigned duties.
Coordinated weekly meetings for internal and external groups.
Cross-trained and provided backup support for organizational leadership.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Led team of 20 members while providing exceptional customer service.
Participated in cross-functional team-building activities.
Mentored and guided employees to foster proper completion of assigned duties.
Implemented new working processes to deliver multiple improvements.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
Managed 20Cr revenue target year on year
Co Founder
Educen Learning
Mumbai
02.2016 - 08.2019
Established foundational processes for business operations.
Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
Prepared annual budgets with controls to prevent overages.
Introduced new methods, practices and systems to reduce turnaround time.
Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Recruited, interviewed and hired new staff members and developed training materials for employees.
Identified business development challenges and customer concerns for proactive resolution.
Directed market expansions to propel business forward, meet changing customer needs.
Conducted target market research to discover customer needs and analyze competitor trends.
Developed sales presentations and promotion initiatives to key accounts to drive product sales and increase brand awareness.
Grew 4 team with 10 staff each by sourcing well-qualified employees using new recruitment strategy.
Interviewed, supervised and motivated 40 staff members to achieve optimal productivity.
Drove performance initiatives, facilitating 20% revenue increase year on year.
Maintained P&L and shouldered corporate fiscal responsibility.
Program Lead
Imarticus Learning
Mumbai
01.2015 - 02.2016
Devised tools and benchmarks to improve team performance and monitor production.
Collaborated with stakeholders to verify delivery of desired quality requirements to distributors.
Identified system needs and designed processes to support business requirements.
Networked in local community to identify business opportunities.
Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
Planned, implemented, monitored and assessed classroom instructional program.
Mentored junior staff on compliance, procedural and performance strategies.
Devised tools and benchmarks to improve team performance and monitor production.
Mentored and supported 20 sales department employees to create strong workplace culture
Senior Area Sales Executive
DSS Takara Bio India Pvt. Ltd.
Mumbai Pune
08.2012 - 12.2014
Built lasting relationships with clients through outstanding customer service interactions.
Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
Executed proven strategies to hit sales quota and help company achieve goals.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Managing 62 Clients in Mumbai, increasing sales by 12% first year & 23% in second year
Sales Executive - Key Accounts
Labmate Asia Pvt Ltd
Mumbai
06.2009 - 07.2011
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
Developed strong rapport with customers and created positive impression of business.
Researched product's technical specifications and accurately communicated information.
Continually expanded knowledge of life science product line.
Improved account management by predicting potential competitive threats and outlining proactive solutions.
Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Managing 30+ Key Account
Increased key account by 30%.
Education
Executive Program in Strategic Sales - Sales And Marketing Education
Indian Institute of Management Indore
Indore
06.2022 - 11.2022
Bachelor of Science - Biotechnology
Mumbai University
Mumbai, MH
01.2006 - 01.2009
Skills
Consultative selling
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Accomplishments
Awarded as Best Employee - Imarticus Learning 2015-16
Awarded as Superstar Execd Education - Times Pro 2021-22
Timeline
Executive Program in Strategic Sales - Sales And Marketing Education
Indian Institute of Management Indore
06.2022 - 11.2022
Assistant Manager
Bennett, Coleman & Company Limited (Times Pro)
10.2019 - Current
Co Founder
Educen Learning
02.2016 - 08.2019
Program Lead
Imarticus Learning
01.2015 - 02.2016
Senior Area Sales Executive
DSS Takara Bio India Pvt. Ltd.
08.2012 - 12.2014
Sales Executive - Key Accounts
Labmate Asia Pvt Ltd
06.2009 - 07.2011
Bachelor of Science - Biotechnology
Mumbai University
01.2006 - 01.2009
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Assistant Manager – Account Management & Business at Bennett, Coleman And Company Limited (Times Group)Assistant Manager – Account Management & Business at Bennett, Coleman And Company Limited (Times Group)