Rohan Kumar Dalai
Software Engineer
Mumbai
Summary
At Hexaware Technologies, I excelled as an Associate Software Engineer, where I enhanced application performance and user experience through expert troubleshooting and operational support. My proficiency in programming languages like Java and Python, combined with exceptional customer support skills, significantly reduced downtime, showcasing my ability to address and solve complex technical issues efficiently.
I have 3 years experience in L1/L2 Infrastructure monitoring support. Worked on different monitoring tools like VSphere Client, AWS, SolarWinds, AppDynamics etc. I am motivated enough to take responsibilities and will always do my best in whatever project I am in and also can manage any kind of shift support.
I am seeking transition to a Java Backend developer or a DevOps Engineer. I have done several courses to get a glimpse about these roles.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
4
4
Certificates
Work History
Associate Software Engineer
Hexaware Technologies
06.2021 - Current
- Proactively identified and addressed potential bottlenecks in application performance, resulting in consistently smooth end-user experiences.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Checked configuration files and logs to uncover root causes of problems.
- Assisted in troubleshooting and resolving production issues in a timely manner, minimizing downtime for users.
- Worked closely with global customers spanning to troubleshoot software problems.
- Resolved or escalated problem tickets to resolve user issues.
- Provided client support on system operation and troubleshooting.
- Diagnosed, troubleshot and resolved network and system problems.
- Investigated system issues and implemented resolutions to reduce downtime.
- Worked on SaaS AppDynamics monitoring tool. Managed this tool for configuring alerts, managing agents into the servers and removing vulnerability to ensure that the tool is working more efficiently.
- Did monthly Patchings in Production environment using both manual and Automation tools like BigFix and did validations to ensure all the applications are running fine. (Did in both Windows and Linux servers).
- Led a team and managed 3 Projects at a time to support a 24X7 client environments.
- Used several monitoring tools like SolarWinds, Bomgar, Vsphere client, BigFix, ELK, AppDynamics etc.
- Worked on client supported Windows Active Directory to manage account of the users.
- Worked on AWS and monitored servers, networks , VPC’s in there and used AWS Fleet manager to remotely login into the servers.
- Good and Working knowledge on Microsoft Excel and PowerPoint.
- Done basic troubleshooting on the issues which are affecting the Production and if we cannot resolve the issue we were escalating to client with proper notes and description of the issue.
Education
Bachelor of Technology - Computer Science And Engineering
Lovely Professional University
Phagwara, Punjab 08.2016 - 08.2020
High School Diploma -
Kendriya Vidyalaya No 1 AFS Maharajpura
Gwalior, Madhya Pradesh 04.2015 - 04.2016
High School Diploma -
Kendriya Vidyalaya No 1 AFS Bhuj
Bhuj, Gujarat 04.2013 - 04.2014
Skills
Operational Support
Certification
Microsoft Azure ( AZ -900 )
Timeline
Cohesity Platform Foundations
10-2023
Oracle Cloud Infrastructure 2023 Certified Foundations Associate
08-2023
Oracle Cloud Data Management 2023 Certified Foundations Associate
08-2023
Microsoft Azure ( AZ -900 )
12-2022
Associate Software Engineer
Hexaware Technologies
06.2021 - Current
Bachelor of Technology - Computer Science And Engineering
Lovely Professional University
08.2016 - 08.2020
High School Diploma -
Kendriya Vidyalaya No 1 AFS Maharajpura
04.2015 - 04.2016
High School Diploma -
Kendriya Vidyalaya No 1 AFS Bhuj
04.2013 - 04.2014
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