Rohit Mahto
Mumbai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fraud Specialist
J.P. Morgan Chase & Co.
03.2023 - Current
- The Core Job Responsibility is to handle Customer queries and help them Dispute Fraudulent and Non-Fraud Transaction on their Account.
- Worked on RCA For First Call Resolution Data at Site Level to help and improve the Process for the LOB
- As part of the Process Improvement Team, also ensuring to go through new Process changes and help Team Members to adhere to the changes, as well as helping others with their queries everyday.
Mortgage Specialist
SitusAMC
12.2020 - 03.2023
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
- Remained updated with latest information related to mortgage products and services being offered.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Reviewed loan files and updated to match current standards.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Worked at Business Level with the Underwriting Team to ensure the Applications are Processed with utmost Accuracy
Debt Manager
ICICI Bank
10.2019 - 12.2020
- Handled Portfolio of around 100 Million Rupees & around 1500 Delinquent account every month for 3 different Cities in Tamilnadu (Coimbatore, Tiruppur & Salem)
- Worked with Managed 9 different Collection Agencies with around 40 Field Collection Agent to ensure and reach 10% Collection Goal every month.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Developed and maintained courteous and effective working relationships.
Senior Customer Service Representative
Firstsource Solutions
12.2016 - 04.2018
- Resolved concerns with products or services to help with retention and drive sales.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
Education
Post Graduate Diploma - Banking & Finance
Manipal Academy Of Higher Education
Bengaluru, India10.2020
Bachelor of Science - Information Technology
Valia C.L. College of BSC (IT) & B.M.S
Mumbai08.2016
Skills
- Transaction Monitoring
- Data Analysis
- Trend Analysis
- Loss Mitigation
- Financial Analysis
Certification
- NISM Certificate For Depository & Mutual Funds
- IRDA Certification for Insurance
Timeline
Fraud Specialist
J.P. Morgan Chase & Co.
03.2023 - Current
Mortgage Specialist
SitusAMC
12.2020 - 03.2023
Debt Manager
ICICI Bank
10.2019 - 12.2020
Senior Customer Service Representative
Firstsource Solutions
12.2016 - 04.2018
Post Graduate Diploma - Banking & Finance
Manipal Academy Of Higher Education
Bachelor of Science - Information Technology
Valia C.L. College of BSC (IT) & B.M.S
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