Rohit S. Mokha
General Manager
Pune
Summary
A passionate and customer-focused Hospitality professional is looking for for an esteemed organization which can explore my potential and provide best exposure for my future prospect and development. I would like to be part of an organization where i would get an opportunity to utilize my communication skills and attention to detail to provide exceptional service and contribute to the success of a reputable hotel or restaurant.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
General Manager
Hotel Kala Sagar
11.2024 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Corporate General Manager
Thikana Group
03.2022 - 11.2024
- Managed and coordinated hotel staff to ensure that all guests received excellent service and satisfaction.
- Developed and maintained a high standard of excellence in customer service and satisfaction.
- Implemented innovative strategies to improve operational efficiency and effectiveness.
- Acquired expertise in handling administration related tasks such as Disciplinary action and Employee's essentials, Food Costing, P&L, Budgeting, Sales and MIS.
- Highly proficient in handling and resolving employee's issues.
- Adept at facilitating the resolution of conflicts while maintaining positive work environment
General Manager
Backstage Lounge and Bar
03.2019 - 03.2022
- Established and maintained strong relationships with vendors, suppliers, and other businesses.
- Managed and monitored hotel budgets and expenses to ensure profitability.
- Created and implemented comprehensive marketing and promotional campaigns.
- Oversee of stocks and handled Procurement.
- Prepared and presented staff/sales reports.
- Maintained statistical and financial records.
Restaurant General Manager
45 Highball
11.2017 - 12.2018
- Successfully managed and oversaw the daily operations of a high-volume, fast-paced restaurant.
- Interacted with guests to ensure the highest level of customer service was provided and resolved customer complaints in a timely manner.
- Scheduled and supervised staff, including hiring and training, to ensure proper coverage and productivity.
- Developed and monitored budgets and financial reports to ensure operational goals were met.
- Managed inventory and ordering of food and supplies to ensure adequate stock levels.
Operations Manager
Della Adventure and Resort
08.2015 - 11.2017
- Handled Front office Guest Relation Executive team.
- Ensuring and providing high class guest service experiences.
- Planned and organized Group events.
- Arranged and Managed corporate group events.
- Analyze Feedback from Guests.
- Manage internal operations.
- Prepare daily and monthly sales reports.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Restaurant Manager
Vicky Sagar - Bar and Restaurant
04.2013 - 08.2015
- Managed a team of restaurant staff, ensuring customer satisfaction and efficient operations.
- Scheduled staff shifts and ensured proper utilization of labor hours.
- Monitored food and beverage supplies to ensure proper inventory levels.
- Maintained a clean and organized work environment at all times.
- Generated reports to analyze sales and customer feedback.
Education
High School Diploma -
Food Craft Institute
Pune 05.2022 - 11.2024
Skills
- Leadership
- Management
- Communication
- Operations management
- Project management
- Leadership and team building
Timeline
General Manager
Hotel Kala Sagar
11.2024 - Current
High School Diploma -
Food Craft Institute
05.2022 - 11.2024
Corporate General Manager
Thikana Group
03.2022 - 11.2024
General Manager
Backstage Lounge and Bar
03.2019 - 03.2022
Restaurant General Manager
45 Highball
11.2017 - 12.2018
Operations Manager
Della Adventure and Resort
08.2015 - 11.2017
Restaurant Manager
Vicky Sagar - Bar and Restaurant
04.2013 - 08.2015
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