ROHIT SADASHIV Gurav
Retail Operation Manager
Kolhapur
Summary
Dynamic professional with extensive experience in retail operations and customer service. Skilled in implementing standard operating procedures and optimizing workflows to enhance customer satisfaction and operational efficiency. Eager to leverage these strengths to drive business growth.
Overview
3
3
Languages
5
5
Certifications
16
16
years of professional experience
Work History
Market Manager (Cluster Manager Operation)
Reliance Retail Limited
12.2022 - 10.2025
- Analyzed sales data to identify trends and inform strategic product placement decisions.
- Enhanced cluster profitability with cost-effective budget management, and resource allocation strategies.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Controlled costs to keep the business operating within budget, and increase profits.
- Reduced operational costs through comprehensive process improvement initiatives, and resource management.
- Led daily operations, optimizing workflow for increased efficiency and customer satisfaction.
- Implemented inventory management systems, reducing stock discrepancies, and improving accuracy.
- Improved marketing to attract new customers and promote the business.
- Developed and executed marketing strategies to enhance brand visibility and customer engagement.
- Analyzed market trends to inform product positioning and promotional activities.
Store Manager
Reliance Retail Limited
11.2019 - 11.2022
- Oversaw the profit and loss statement.
- Drove sales, managed inventories, and oversaw JioMart online delivery to enhance customer access.
- Projecting and controlling P&L line items, e.g., damage, dump, labor cost, etc.
- Forecasting of sales and indenting of frozen, chilled, and dry products to ensure flawless availability.
- Ensuring the implementation of processes as per SOPs laid down in Work Smart.
- Ensure 100% adherence to POG, SOP, and promo implementation.
- Coordinated deliveries with third-party aggregators to ensure customer satisfaction across all business channels, and resolved complaints effectively.
- Facilitated employee training programs, audits, and supported customer service associates to perform standard operating procedures and utilize equipment and software.
- Forecasted sales and indenting of frozen, chilled, and dry products, to maintain seamless product availability.
Restaurant General Manager
Hardcastle Restaurant Pvt. Ltd. – McDonald’s India
04.2015 - 10.2019
- Managed restaurant operations, focusing on planning and execution to enhance overall efficiency.
- Maximized business opportunities to drive sales, improved controllable costs through effective management practices and budget planning, and maximized business opportunities while achieving an increase in sales.
- Drove sales and managed inventories; projected and controlled P&L line items, such as food and labor.
- Maximized business opportunities to drive sales and improve controllable costs through effective management practices and budget planning.
- Achieved an increase in sales through targeted marketing initiatives, and enhanced customer service.
- Maintained standards for raw and finished products; ensured smooth dine-in operations, and effective training in a high-volume restaurant.
- Managed deliveries with third-party aggregators, ensuring customer satisfaction for all business channels.
- Administered employee benefits and payroll procedures; maintained records for safety documents and performance.
- Managed overall restaurant operations, including planning and execution.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
Assistant Restaurant Manager
Hardcastle Restaurant Pvt. Ltd. – McDonald’s India
08.2013 - 03.2015
- Supervised operating functions, including vendor selection, stock and equipment management, and menu planning, to enhance overall efficiency.
- Supervised various operating functions, including vendor selection, stock and equipment management, and menu planning.
- Documented daily and monthly food reports, and negotiated with vendors for supplies and services.
- Responsible for leading the team toward the success of the store, controlling pilferage, and managing inventory.
- Provided training on food safety and services, analyzed customer feedback, and developed action plans for business expansion.
- Analyzed customer feedback and implemented action plans, leading to an increase in customer satisfaction.
Shift Manager
Hardcastle Restaurant Pvt. Ltd. – McDonald’s India
03.2010 - 07.2013
- Supervised daily operations to uphold quality and service standards.
- Supervised daily operations to ensure compliance with quality and service standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Coordinated staff schedules to optimize workforce alignment during peak service demands.
- Managed shift operations, inventory, and crew scheduling to support seamless service delivery.
- Ensured effective management practices and on-floor training, and managed guest requests and complaints.
- Implemented on-floor training programs, resulting in improvements in employee performance.
- Managed guest requests and complaints, ensuring high levels of customer satisfaction.
Education
MBA - Operations Management
D Y Patil Technical Campus
Kolhpaur, Maharashtra 04.2001 -
BBA - Marketing Management
Tilak Maharashtra Vidyapeeth
Pune, India 04.2001 -
Craftsmanship Course in Cookery - Hotel Management
Victor Institute of Hotel Management And Catering Technology
Kolhapur, Maharashtra 04.2001 -
Skills
Market analysis
Market Trends Analysis
Cost optimization strategies
Retail operations expertise
Standard operating procedures
Customer satisfaction
Leadership and communication
Certification
Business Leadership Practices course (BLP) by McDonalds India
Timeline
Market Manager (Cluster Manager Operation)
Reliance Retail Limited
12.2022 - 10.2025
Store Manager
Reliance Retail Limited
11.2019 - 11.2022
Restaurant General Manager
Hardcastle Restaurant Pvt. Ltd. – McDonald’s India
04.2015 - 10.2019
Assistant Restaurant Manager
Hardcastle Restaurant Pvt. Ltd. – McDonald’s India
08.2013 - 03.2015
Shift Manager
Hardcastle Restaurant Pvt. Ltd. – McDonald’s India
03.2010 - 07.2013
MBA - Operations Management
D Y Patil Technical Campus
04.2001 -
BBA - Marketing Management
Tilak Maharashtra Vidyapeeth
04.2001 -
Craftsmanship Course in Cookery - Hotel Management
Victor Institute of Hotel Management And Catering Technology
04.2001 -