Ronak Mojidra
IT Executive
Pune
Summary
Experienced IT Executive and System Administrator with over 5 years of hands-on experience in managing IT infrastructure, desktop support, user administration, and network troubleshooting. Proven ability to support enterprise environments, including hospitals and corporate offices, with a strong focus on customer satisfaction and problem-solving. Skilled in Active Directory, Google Admin Console, Microsoft Outlook, video conferencing tools, and hardware repair. Adept at coordinating with vendors, managing IT assets, and delivering VIP support with discretion. Known for reliability, teamwork, and a detail-oriented approach to IT operations.
Overview
9
9
years of professional experience
6032
6032
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Senior Desktop Support Engineer
Orient Technologies Limited
01.2024 - Current
- Managed user accounts, groups, and organizational units through the Google Admin Console.
- Performed routine tasks such as user creation, password resets, account suspensions, and alias assignments.
- Assisted in configuring and managing basic firewall rules to allow or block traffic based on IP, port, and protocol.
- Helped in troubleshooting network connectivity issues related to firewall settings.
- Created, modified, and disabled user accounts and groups in Active Directory.
- Performed password resets, account unlocks, and managed user access permissions.
- Provided dedicated IT support to Kirloskar family members, ensuring high-quality service and discretion.
- Maintained confidentiality and professionalism while assisting with both remote and on-site technical support.
- Provided end-user support for Microsoft Outlook, including email configuration, troubleshooting, and maintenance.
- Managed mailbox settings, calendar sharing, rules, signatures, and delegate access.
- Resolved issues related to email delivery, synchronization, PST/OST files, and profile corruption.
- Hands-on experience using Sapphire ticketing tool for incident, service request, and change management processes.
- Logged, tracked, and updated tickets to ensure timely resolution of IT issues in compliance with SLAs.
- Diagnosed and repaired hardware issues in laptops and desktops, including RAM, hard drives, and power supplies.
- Performed system upgrades, part replacements, and hardware installations to improve performance and reliability.
- Installed and configured operating systems (Windows) and necessary drivers after repairs.
- Maintained inventory of spare parts and documented repair activities for tracking and reporting.
- Set up and managed video conferencing systems (Zoom, Microsoft Teams, Google Meet, Webex, etc.) for meetings, webinars, and hybrid events.
- Configured hardware components including webcams, microphones, speakers, and conference room AV equipment (projectors, smart displays, etc.).
IT Executive
Cloudnine Hospital
09.2019 - 10.2022
- Monitor the performance of the computer systems and address issues as they arise.
- Provide technical support for software reconfigurations to aid in function customization.
- Test software performance throughout the desktop network to ensure peak performance.
- Install computer hardware and software on desktops to keep versions current.
- Network with LAN/WAN and active directory for continuous company connection.
- Installation of Linux.
- Managing Linux files & directory.
- Manage Share folder permission.
- Good Co-ordination with all IT vendor, Like CCTV Camera, Epbax, Printer, and backend Team.
- I co-ordinate with backend digital systems and operations TEAMS, APP, and iPad apps, sonocare, Philips ICCA NICU application.
- Daily Monitoring Antivirus (Sophos) patches and update on all domain system.
- Maintain all assets inventory and software inventory.
- Outlook Configuration, Data backup, Data Synchronize.
- Troubleshooting of Hardware related Problem in Laptop, Workstation, Printer, barcode printer.
- Troubleshooting VC calls ( people link, skype, skype business, go to meeting ).
- Check & Maintain daily check list
Desktop Support Engineer
You Broadband India LTD
06.2016 - 06.2017
- Installed and configured broadband connections for residential and business customers, ensuring optimal network performance.
- Provided on-site troubleshooting and repair services for broadband issues, including connectivity problems, slow speeds, and signal interruptions.
- Assisted customers with the setup of routers, modems, and network devices, ensuring full functionality and proper configuration.
- Performed routine maintenance, including system updates and hardware replacements, to enhance service reliability.
- Delivered excellent customer service by explaining service features, guiding users through troubleshooting steps, and ensuring satisfaction.
- Coordinated with the network operations team to resolve complex technical issues and service outages.
- Managed and updated service records, ensuring accurate documentation of installations, repairs, and customer feedback.
- Ensured compliance with company safety and installation standards during service delivery.
Education
B.Sc - Computer Science
University Of Pune
Pune, India04-2015
Higher Secondary Examination -
Maharashtra Board
Pune, India02-2009
High School Examination -
Maharashtra Board
Pune, India03-2007
Skills
Desktop/Laptop Troubleshooting & Maintenance
Microsoft Outlook & Email Client Configuration
Video Conferencing Tools (Zoom, Teams, Webex, etc)
Ticketing Tools (Sapphire) & SLA Management
Active Directory & Google Workspace (Admin Console)
Asset & Inventory Management
Basic Sonic Firewall Configuration & Network Support
Certification
Cisco certified (CCNA R&S), 880 Marks out of 1000
Additional Know - Languages Known
- C
- C++
- JAVA
- React
Personal Information
- Total Experience: 5 Years 4 months
- Date of Birth: 06/11/92
- Gender: Male
Disclaimer
I am confident of my abilities to work in a team with full potential. I declare that the information furnished above is true to the best of my knowledge.
Timeline
Senior Desktop Support Engineer
Orient Technologies Limited
01.2024 - Current
IT Executive
Cloudnine Hospital
09.2019 - 10.2022
Desktop Support Engineer
You Broadband India LTD
06.2016 - 06.2017
B.Sc - Computer Science
University Of Pune
Higher Secondary Examination -
Maharashtra Board
High School Examination -
Maharashtra Board
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