Roopa Shetty
Project Management Office
Mumbai
Summary
With overall 15+ experience in IT Project Management covering Management, Finance and Operational support to Project Team in a Global environment with excellent Multitasking and Team Management skills.
Strong background in leading PMO initiatives, adept at streamlining processes, optimizing resource allocation, and ensuring successful project delivery. Valued for collaborative approach, reliability, and adaptability to changing project needs. Strong skills in strategic planning, risk management, and team leadership.
Keen to help exceed business goals through careful management of personnel and dedicated optimization.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
26
26
years of professional experience
3
3
Certifications
1
1
Language
Work History
PMO Manager
Capgemini Technology Services India Ltd
Mumbai
01.2021 - Current
- Leading a team of 12 PMOs across the SEA Business Unit, comprising four countries: Singapore, Malaysia, Hong Kong, and the Philippines.
- E-Monitoring - Compliance and Enabling BU Reporting
- Updating financial, i.e., forecasting/budgeting, and actuals for projects.
- Facilitating and preparing the deck for the portfolio review.
- Monthly M-Review deck for the BU presented to stakeholders.
- Support Flying Squads, Group Internal Audits, etc.
- Leading overall BU operations activities and aligning with stakeholders for delivery.
- Joined Capgemini as a subcontractor in August 2007, moved to payroll effective. June 2010
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
PMO Lead – SEA Accounts
Capgemini Technology Services India Ltd
Mumbai
03.2021 - 12.2022
- Supported the top 5 strategic accounts for the SEA business unit across 4 countries: Singapore, Malaysia, Hong Kong, and the Philippines.
- Closely work with EMs for the forecast and budget update.
- Updating and maintaining the trackers for smooth functioning of operational activities for the accounts.
- Managing invoicing and collection with constant tracking and client collaboration.
- Facilitating M-Review and other project reporting across stakeholders.
- End-to-end financial reconciliation with the client for year-end activities.
- Resource Management - Tracking demand status from creation to fulfillment for all resource requirements for all accounts supported.
- Active participation in Quality Audit and Account Review.
- Supporting all accounts with all project management and operational activities.
PMO Lead Reporting to Program Manager - APAC AUNZ
Capgemini Technology Services India Ltd
Mumbai
11.2017 - 09.2020
- Manage resource requirements for all the accounts in the BU, track demand status until it is fulfilled, and maintain and publish a weekly/daily tracker to the management team.
- Managing financial data for all engagements and reporting to stakeholders with forecasts and actuals.
- Update and collate data for all accounts under BU, and update the same in the dashboard for management reporting, coordinating with SDMs for all accounts under BU for all admin solutions and resource data management.
- Facilitate operational support to AUNZ engagements.
- Previous Role - 2
PMO Lead - UK AM
Capgemini Technology Services India Ltd
Mumbai
07.2017 - 09.2017
- Schedule monthly M reviews for all accounts in the UK BU with SDMs and the management team, and track minutes until closure, and publish the final M review deck for all accounts.
- Collating financial and FTE data for all accounts for the month, and analyzing the same for BU-level performance.
- Tracking the status of Automation from each account and updating it in the Automation Tracker.
- Assisting with ad hoc reports for data-related resource counts for all accounts, and updating and maintaining the resource dashboard for the BU.
- Facilitating admin support to all accounts under the BU, and guiding all PMOs reporting to me.
- Previous Role - 3.
- Provided personalized end-user training, offering education via in-person and online courses.
- Oversaw quality assurance testing on new installations.
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
PMO for EDF Energy UK Account
Capgemini Technology Services India Ltd
Mumbai
12.2012 - 06.2017
- Updating the forecast for the project and sharing it with the finance team and the customer.
- Working on invoicing details, raising the invoice in the finance tool, and sharing the final invoice copy with the customer for payment.
- Tracking the PO balance and sharing details with clients for monthly reconciliation and PO balance confirmation after invoicing.
- Update roster for 24x7, and track shift/holiday patterns/details for the team.
- Prepare and publish the Daily Dashboard, Weekly MSR, and Metrics reports.
- Maintain minutes for client/FO meeting.
- Ensure QA compliance for the project and to coordinate internal and external! Quality audit.
- Coordinate with various teams for the project-related requirements.
- Perform onboarding and offboarding in the project.
- Previous Role - 4
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
PMO for GFS AM INDIA
Capgemini Technology Services India Ltd
Mumbai
08.2008 - 11.2012
- Prepare Daily, Weekly and Monthly Review reports and publishing the reports after the review.
- Review and verify the Invoice for Project - 19101 & 18584 (Dev Team) sent by Finance. Sending these Invoice to Project Manager for further verification and after the verification of Project Manager, sending the verified Final Invoices to Finance to raise to clients.
- Raise Staffing Request for Resource Tagging, Approver Change, End Date Update for new joinees and for existing resources in Project.
- Schedule meetings and KT sessions for team/project and doing the reservations for rooms and to send invitations for the same.
- Raise a request for user management for various applications like SourceForge, Autoprome, and Remedy (EARS system).
- Quality reports like Metrics Report.
- Maintaining various Project documents and folders and updating the same.
- Coordinating with Front office in France and with Level 1 teams.
- Raising Service Request/GPS for adding for various requirements of team members.
- Roster for various shifts every fortnight and publishing to the team and request for transport.
- Previous Role - 5
Helpdesk Support Analyst
Renaissance AM
Mumbai
08.2007 - 07.2008
- Handle Remedy system for Help desk calls and generating reports like Weekly / Monthly calls status report.
- Respond to Indian & Foreign users and providing solutions over phone/email.
- Assist users to fill their I-Timesheets and I-Expense / Invoice and providing resolution on timely basis.
- Schedule various meetings for team & tracking mins for the same.
- Previous Role - 6
- Utilized analytical abilities to assess reported issues accurately while identifying trends that may indicate larger problems within the organization.
- Managed high-priority tickets, effectively addressing urgent issues to minimize operational disruptions.
- Collaborated with IT team to develop and implement new processes, improving overall service quality.
- Maintained accurate records of all help desk interactions, aiding in future troubleshooting efforts.
Accounts Executive
Shrimali & Co., Chartered Accountants
Mumbai
02.2006 - 07.2007
- Previous Organizations
Accounts Executive
Pro-Logistics India Pvt. Ltd. (Haier Appliances)
11.2004 - 12.2005
Accounts Assistant
Mercury Sportswear & Lubricants
03.2004 - 07.2004
Accounts Assistant
Sunit Associates
Mumbai
08.2000 - 06.2004
Education
Bachelor of Commerce - Finance
Mumbai University
Mumbai03.2000
Diploma - Finance Management
Wellingker’s Institute
Mumbai04.2007
Skills
Project Status reports
Project management analysis
Key performance indicators
Corporate audits
Data collection design
Data capture
MS Excel
Certification
ITIL Foundation V3
Timeline
PMO Certification (OCEAN)
02-2026
Scrum Master (Beginner)
11-2025
PMO Lead – SEA Accounts
Capgemini Technology Services India Ltd
03.2021 - 12.2022
PMO Manager
Capgemini Technology Services India Ltd
01.2021 - Current
PMO Lead Reporting to Program Manager - APAC AUNZ
Capgemini Technology Services India Ltd
11.2017 - 09.2020
PMO Lead - UK AM
Capgemini Technology Services India Ltd
07.2017 - 09.2017
PMO for EDF Energy UK Account
Capgemini Technology Services India Ltd
12.2012 - 06.2017
ITIL Foundation V3
02-2012
PMO for GFS AM INDIA
Capgemini Technology Services India Ltd
08.2008 - 11.2012
Helpdesk Support Analyst
Renaissance AM
08.2007 - 07.2008
Accounts Executive
Shrimali & Co., Chartered Accountants
02.2006 - 07.2007
Accounts Executive
Pro-Logistics India Pvt. Ltd. (Haier Appliances)
11.2004 - 12.2005
Accounts Assistant
Mercury Sportswear & Lubricants
03.2004 - 07.2004
Accounts Assistant
Sunit Associates
08.2000 - 06.2004
Bachelor of Commerce - Finance
Mumbai University
Diploma - Finance Management
Wellingker’s Institute
PERSONAL VITAE
- Gender: Female
- Marital Status: Married
- Current Location: Mumbai