Roshni Jha
counsellor
Mumbai
Summary
Dynamic professional with a proven track record in counseling and education, notably at A1 Career Academy. Excelled in client advocacy and behavior modification, enhancing client satisfaction and academic proficiency. Skilled in motivational interviewing and team collaboration, achieving significant improvements in client and student outcomes. Demonstrates exceptional organizational skills and empathy, driving positive change and development.
If I get positive lead on Student, I'll definitely able to persuade them to take admissions in the Institution. Especially if it's about government exam preparation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Counselor
Success Mantra
06.2024 - Current
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Guided clients in developing skills and strategies for dealing with problems.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Supervised meetings with family members to help create support system for clients.
Teacher
A1 Career Academy
09.2023 - 05.2024
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Graded and evaluated student assignments, papers, and course work.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Incorporated multiple types of teaching strategies into classroom.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Developed and administered tests for students to measure academic proficiency and understanding.
Counsellor
A1 Career Academy
06.2023 - 05.2024
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Offered guidance and advice to help cultivate self-esteem and community involvement.
- Guided clients in developing skills and strategies for dealing with problems.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Engaged clients in conversation to determine feelings and apprehensions.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
Teacher
Self Tutor
04.2023 - 06.2023
- Supported student physical, mental, and social development using classroom games and activities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Customer Executive
Epic Center
01.2023 - 03.2023
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
- Acted as main point of contact for logging customer issues and resolving technical problems.
- Trained new team members on company policies, products, and services, ensuring consistent quality across the customer support department.
- Identified complications requiring further research and escalated to appropriate department or management.
- Provided prompt resolution of technical issues faced by customers through clear explanation of troubleshooting steps or arranging relevant interventions from specialized teams.
- Transferred calls to relevant department for further assistance.
Education
B.Com - Accounting And Business Management
Prahladrai Dalmia Lion's College
Malad 04.2001 -
Skills
Counseling
Persuasion skills
Client Records Management
Office Administration
Behavior monitoring
Personal Development Sessions
Empathy Development
Career Counseling
Client Needs Assessment
Skilled in intake interviewing
Motivational Interviewing
Active Listening
Professionalism
Organizational Skills
Schedule Management
Certification
Diploma in MS Excel
Timeline
Counselor
Success Mantra
06.2024 - Current
Teacher
A1 Career Academy
09.2023 - 05.2024
Counsellor
A1 Career Academy
06.2023 - 05.2024
Teacher
Self Tutor
04.2023 - 06.2023
Customer Executive
Epic Center
01.2023 - 03.2023
B.Com - Accounting And Business Management
Prahladrai Dalmia Lion's College
04.2001 -
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