ROWANE FERNANDES
Mumbai
Summary
Being incredibly motivated and passionate about whatever I do, I want to pursue a profession that is challenging and growth-oriented and find success through perseverance, determination, and integrity. Astute IT professional proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Operations and Security
Bank of Baroda
08.2009 - Current
- Supervised the installation of new hardware components, minimizing disruptions to daily operations.
- Coordinated disaster recovery exercises to ensure preparedness for potential emergencies or critical incidents.
- Provided expert guidance in selecting appropriate technologies to meet business goals while adhering to budget limitations.
- Improved IT infrastructure stability by implementing proactive monitoring and maintenance strategies.
- Mentored junior team members in technical skills development, fostering an environment conducive to continuous learning and professional growth.
- Streamlined IT operations processes for enhanced efficiency and reduced downtime.
- Standardized hardware and software procurement, reducing costs and improving overall system compatibility.
- Optimized network performance by conducting regular audits and adjusting configurations as needed.
- Collaborated with cross-functional teams to design and implement company-wide technology solutions.
- Built strong relationships with vendors to negotiate favorable contracts for hardware, software, and services procurement.
- Enhanced end-user support by establishing a responsive help desk ticketing system for efficient issue resolution.
- Reduced troubleshooting time with comprehensive documentation of systems and procedures.
- Conducted regular security assessments to identify vulnerabilities and develop remediation plans proactively.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Bachelors in Engineering - Computer Engineering
Bharati Vidyapeeth College of Engineering
Pune09.2008
Higher Secondary Certificate (HSC) - Vocational Science
Rizvi College
Bandra West, Mumbai06.2003
Secondary School Certificate (SSC) -
St. Thresas Convent High School
Santa Cruz West, Mumbai06.2000
Skills
- Adaptability
- Flexibility to work
- Critical thinking
- Quick learner
- Innovative
- Network Troubleshooting
- IT Asset Management
- IT Compliance
- Data Center Management
- Application support
- Incident Management
- Disaster Recovery
- Configuration Management
- Service Desk Management
- Operations Management
- Multitasking Abilities
- Reliability
- Excellent Communication
Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of 10 the development of DEMAT software solutions.
- Achieved 100% result by completing the various application amalgamation (Dena Bank and Vijaya Bank) with accuracy and efficiency.
- Documented and resolved issues related to various application upgrades and which led to successful and timely completion.
Certification
- CISA, ISACA (USA)
- CAIIB
- JAIIB
- Essential Microsoft Excel for Beginner to Advanced.
- PL SQL
Socialprojects
- Participated in Blood Donation Camps.
- Pay fees for 3 girl children yearly.
Technicalknowhow
- Microsoft Advance Excel
- PowerPoint & Word
- Canva
Personal Information
- Date of Birth: 30/11/1984
- Hobbies: Making organic cold process soaps, painting, reading, singing.
Extracurricular Activities
Member with Information Systems Audit and Control Association (ISACA)
Affiliations
- ISACA
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
IT Operations and Security
Bank of Baroda
08.2009 - Current
Bachelors in Engineering - Computer Engineering
Bharati Vidyapeeth College of Engineering
Higher Secondary Certificate (HSC) - Vocational Science
Rizvi College
Secondary School Certificate (SSC) -
St. Thresas Convent High School
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