ROYSTON SERRAO

• Company Overview: A manufacturing company specializing in polyester and window films. It is listed on the BSE/NSE and has global exports across 80+ countries.
• Managed HR operations for 300+ on-roll staff and 150+ contractual workers across the West, North, and South regions.
• Led employee lifecycle management, including onboarding, exits, leave, attendance, and statutory documentation.
• Oversaw compliance, including PF, ESIC, gratuity, bonus, POSH, S&E, and related returns and filings.
• Handled talent acquisition, engaging with BU heads across departments from mid to senior levels, such as Secretarial, Legal, Finance and Accounts, IT, Sales and Marketing, and Marcomm.
• Led digital payroll integration, system mapping of attendance, cost savings, and office energy optimization.
• Supervised office administration, licenses, taxes, property records, asset details, and AMC/SLA oversight.
• Set up and supported the family office operations within two months: hiring, payroll, compliance, and vendor support.
• Managed CSR budget of over 6 Cr, policy and SOPs revision and implementation, NGO partnerships, project compliance, annual reporting, and BRSR reporting.

Key Achievements:

• Decreased recruitment cost by 40% through internal referrals and
• upskilling programs.
• Achieved ₹25L+ cost savings through contract renegotiation and implementing energy efficiency projects.
• Led company name change project, including end-to-end statutory updates and documentation with all government bodies.
• Managed and closed long-pending pension cases.
• Appointed PF Trustee employees' representative.

• Company Overview: India's largest food service company, managing Domino's, Dunkin' Donuts, and Popeyes franchises.
• Oversaw payroll and HR compliance for over 500 employees across the West Zone of India.
• Led hiring for Legal, Operations, Retail, and Factory teams across West, Central, and South India.
• Integrated Skill India hiring model to optimize retail store staffing.
• Managed employee-related accident and death cases, performance processes, and R&R programs.
• Planned and implemented CSR projects in the areas of education, sustainability, and urban development, managing a budget of Rs. 3.5 Cr.

Key Achievements:

• Recruited over 300 candidates annually across corporate, factory, and retail units
• Reduced TAT for hiring, and realigned budgets via CSR-linked recruitment.
• Won national CSR awards for the company (India CSR, World HRD Congress).
• I participated in the Ideation project initiative and won one of the top three awards among Pan India employees for the best operational project ideas.

• Company Overview: Leading retail brand under Tata Group, managing Westside, Zudio, and Landmark
• Supported and recruited over 200 front-line and mid-level staff across West Zone India.
• Integrated NSDC-linked Skill India program for fashion retail staffing and training.
• Designed and tracked CSR projects focused on livelihood and differently-abled.

Key Achievements:

• Reduced hiring cost through CSR-based interventions.
• Established NGO-linked talent pipelines.

• Company Overview: The CSR arm of the ICICI Group focuses on livelihood and youth development.
• Under the ICICI Fellowship Program, I handled the recruitment of IIT, IIM, and B-school youth for fieldwork with NGOs. I screened over 1,000 applicants and onboarded 85 fellows over two cycles.
• Managed partner relations, budgets, training schedules, and program delivery.

• Company Overview: Executive search firm for CSR, social impact, and nonprofit sector
• Recruited senior leadership: Fundraising Heads, VP-HR, Project Leads for NGOs & CSR units.

• Company Overview: Specialist CSR advisory firm consulting for celebrities and corporate
• Supported research and planning for client CSR strategies and philanthropy projects.

• Company Overview: Manufacturing automotive decals and graphic applications