Ruba Modan
Greater Mumbai
Summary
Dynamic Store Manager with a proven track record at Red, Blue, & Yellow, excelling in customer relationship management and sales strategy. Adept at driving growth through innovative solutions and team leadership, consistently enhancing customer satisfaction and achieving significant market expansion. Recognized for adaptability and effective communication in high-pressure environments. Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
27
27
years of professional experience
Work History
Store Manager
Red Blue & Yellow
MUMBAI
11.2023 - Current
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Resolved customer complaints regarding sales and service.
- Achieved company growth and brand development through market expansion and sales.
- Managed daily operations of sales department, including supervision of staff members.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Performed sales consultations and educated clients on products and services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
Store Manager
The Bath Shop
Greater Mumbai
05.2023 - 11.2023
- Handling walk in customer's, Managing sales, schedule appointments with architect. Develop new clients .
- Manage sales staff.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Senior Marketing Executive
OCEAN Beverages Pvt ltd
Greater Mumbai
10.2022 - 05.2023
- Handling social media handles, events, order-related queries, customer complaints, handling the company's website, corporate events, college tie-ups, e-commerce, etc.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
- Coordinated with sales teams to develop marketing strategies that align with sales objectives.
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Managed social media platforms, creating engaging content and monitoring analytics to enhance online presence.
- Oversaw the launch of new product lines through effective promotional activities such as press releases, online communications, social media campaigns.
Retail Sales Executive
Closet Design Studio
Greater Mumbai
01.1998 - 01.2000
- I worked as the head of sales for Closet, where my primary responsibilities included curating offers, selling, up-selling products, and customer service.
- Developed and implemented effective sales strategies to increase customer base.
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
- Maintained inventory levels, ensuring stock availability while minimizing excess.
Receptionist Administrator
Della consultancy
Greater Mumbai
01.1999 - 01.2000
- Worked as a receptionist, where my primary responsibilities included scheduling and arranging meetings and conferences, screening employees, managing inventory, and scheduling interviews.
- Obtained and processed payments from clients for products and services.
- Maintained office supply inventory and placed orders to meet demand.
- Coordinated meetings between internal departments and external partners and clients.
- Performed data entry and other administrative tasks to support departments.
Education
Bachelor's of Arts -
Sophia College
Greater Mumbai, MH01.2001
Bachelor's of Home Science
Nirmala Niketan
Greater Mumbai, MH01.2000
XII Specialization (Science)
Durelo Convent High school
Greater Mumbai, MH01.1998
Skills
- Handling Pressure
- Adaptable
- Communication
- Customer relationship management
- Sales strategy
- Team leadership
- Staff management
- Goals and performance
- Positive and upbeat
Hobbies and Interests
- Public speaking
- Gardening
- Singing & Dancing
Personal Information
Nationality: Indian
Spoken Languages
- English
- Hindi
Timeline
Store Manager
Red Blue & Yellow
11.2023 - Current
Store Manager
The Bath Shop
05.2023 - 11.2023
Senior Marketing Executive
OCEAN Beverages Pvt ltd
10.2022 - 05.2023
Receptionist Administrator
Della consultancy
01.1999 - 01.2000
Retail Sales Executive
Closet Design Studio
01.1998 - 01.2000
Bachelor's of Arts -
Sophia College
Bachelor's of Home Science
Nirmala Niketan
XII Specialization (Science)
Durelo Convent High school
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