Summary
Overview
Work History
Education
Skills
Software
Additional Information
Timeline
Generic

Rudolf Dsouza

Area Sales Manager
Mumbai

Summary

Driven Area Sales Manager with seven+ years of experience in management capacity and strong competitive sales drive, adaptability and perseverance. Well-honed listening skills and problem-solving attitude to uncover needs and overcome objections to close sales and achieve goals within multiple assigned territories. Successfully motivates and develops sales teams in results-driven and customer-focused environments with positive attitude towards achievement. Skilled Area Sales Manager with desire to lead teams toward achieving revenue goals. Focused on keeping up-to-date and informed on competitors and specific needs of assigned sales territory.

Overview

19
19
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Area Sales Manager

Physics Wallah Ltd
Mumbai
09.2024 - Current
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Expanded market share through effective prospecting, lead generation, and negotiation skills.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.

Area Sales Officer

Navneet education limited
06.2014 - Current
  • Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
  • Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
  • Hired, trained and managed sales staff and administered and implemented compensation plan to support area sales goals.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Customer Care Representative

Infomedia 18
11.2011 - 03.2013
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Described product highlights and benefits to help guide purchasing decisions.

Computer Repair Technician

Modak Systems
03.2008 - 09.2011
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Maintained company computers by troubleshooting and performing needed repairs
  • Oversaw multi-site operating system upgrade projects, maintaining consistent performance across several desktops

Customer Service Executive

Stream international private limited
08.2006 - 12.2007
  • Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands.
  • Explained online self-help options to customers to promote additional and after-hours support choices.

Education

Bachelor of Commerce -

Cambridge College
07.2007 - 07.2008

Higher Secondary Certificate (HSC) -

Dr Antonio Dasilva Junior College of Commerce
05.2000 - 06.2001

Secondary School Certificate (SSC) -

Our Lady of Salvation HighSchool
05.1997 - 07.1998

Skills

Sales team supervision

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Software

MS Office

Additional Information

Completed IATA/UFTAA foundation and EBT Course Mumbai

Basic computer course from APlus Institute Mumbai

Computer Hardware and networking course from Jetking Mumbai

Passport Number V2945444

Timeline

Area Sales Manager

Physics Wallah Ltd
09.2024 - Current

Area Sales Officer

Navneet education limited
06.2014 - Current

Customer Care Representative

Infomedia 18
11.2011 - 03.2013

Computer Repair Technician

Modak Systems
03.2008 - 09.2011

Bachelor of Commerce -

Cambridge College
07.2007 - 07.2008

Customer Service Executive

Stream international private limited
08.2006 - 12.2007

Higher Secondary Certificate (HSC) -

Dr Antonio Dasilva Junior College of Commerce
05.2000 - 06.2001

Secondary School Certificate (SSC) -

Our Lady of Salvation HighSchool
05.1997 - 07.1998

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Rudolf DsouzaArea Sales Manager