Rugved Hiswankar
Business Manager
Pune
Summary
Operations & Shared Services Leader with more than 10 years of experience driving large-scale organizational culture, strategy around workforce, resource governance, and operational excellence across multinational environments. Proven ability to lead high-performing teams, translate global strategy into site-level execution, and partner with senior leadership to drive engagement, culture, and performance. Strong expertise in stakeholder management, compliance, capacity planning, and organizational transformation.
Overview
11
11
years of professional experience
Work History
Business Manager
TIAA
01.2024 - Current
- Partner with global leadership and stakeholders to align strategy with business goals
- Drive key decisions around culture, capacity planning, budgeting, and resource optimization across projects
- Act as escalation point for risks, ensuring continuity and issue resolution
- Collaborate with HR head on strategy for hiring, onboarding, and talent management initiatives
- Monitor performance through dashboards to enable data-driven decisions
- Standardise processes to ensure governance, compliance, and operational efficiency
Resource Manager
Techolution
01.2023 - 01.2023
- Drive workforce strategy, capacity planning, and operational governance across projects
- Partner with leadership and HR on hiring, onboarding, and talent management
- Lead resource optimization, budgeting, and risk escalation management
- Improve employee engagement through structured processes and workload balancing
Senior Analyst
CloudCover
01.2022 - 01.2023
- Led strategic workforce planning aligned with business and leadership priorities
- Strengthened governance, compliance, and workforce lifecycle management
- Drove stakeholder engagement with COO and leadership teams
Resource Manager
Aera Technologies
01.2021 - 01.2022
- Built resourcing model, reporting systems, and operational dashboards
- Managed vendor operations, workforce mobility, and project ramp planning
Business Operations Professional
Amdocs
01.2018 - 01.2021
- Supported operations for 12,000+ workforce across India
- Partnered with senior leadership on headcount planning, performance, and forecasting
- Ensured compliance, reporting, and workforce optimization across verticals
Senior Analyst
Tata Technologies
01.2015 - 01.2018
- Managed staffing operations across 1,200+ positions
- Delivered reporting, stakeholder communication, and process improvements
Education
MBA - HR & Marketing
Indira Institute of Management
B.Tech - Mechanical
Maharashtra Institute of Technology
04.2001 -
Skills
- Site & Operations Leadership
- Stakeholder & Executive Communication
- Employee Engagement & Culture Building
- Business Continuity & Risk Management
- Change Management & Transformation
TOOLS & SYSTEMS
Workday, Power BI, WFM, Oracle NetSuite, Jira, Salesforce, Avaya, IEX, Excel
Timeline
Business Manager
TIAA
01.2024 - Current
Resource Manager
Techolution
01.2023 - 01.2023
Senior Analyst
CloudCover
01.2022 - 01.2023
Resource Manager
Aera Technologies
01.2021 - 01.2022
Business Operations Professional
Amdocs
01.2018 - 01.2021
Senior Analyst
Tata Technologies
01.2015 - 01.2018
B.Tech - Mechanical
Maharashtra Institute of Technology
04.2001 -
MBA - HR & Marketing
Indira Institute of Management