RUKHSAR SHAIKH
Mumbai
Summary
Looking for a profile in which I can pour my intelligence, dedication and determination. Aiming to acquire a good position in an organization renowned for professionalism, where I can make a significant contribution to the organization using the knowledge and skills I have acquired from my education and knowledge, ensuring simultaneous self-growth.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Patient Care Coordinator
P D Hinduja hospital and Research centre
Mumbai Suburban
01.2023 - 04.2026
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Coordinated patient appointments and managed scheduling for efficient healthcare delivery.
- Facilitated communication between departments to streamline patient services effectively.
- Communicated effectively with medical staff to ensure optimal patient care continuity.
- Responded promptly to any emergency situations that arose within the facility.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Handled patient inquiries and resolved concerns to enhance overall satisfaction levels.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Assisted patients with insurance verification and financial counseling processes.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Oversaw the inventory of patient care supplies, ensuring availability and cost-effectiveness.
- Developed and implemented patient care policies and procedures to improve service quality.
- Implemented patient care coordination programs aimed at improving patient health outcomes.
- Enhanced patient engagement through the development of patient-centered care initiatives.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
Guest Relations
Sodexo Onsite Facility Management Services
12.2018 - 01.2023
- Write and distribute email, letters and forms
- Monitor daily bookings and ensure assigned rooms are prepared prior to bookings
- Assist with scheduling and preparing meetings and conference rooms, coordinates set up of conference rooms.
- Monitored pantry service, maintained stock records, and arranged food and beverages for meetings, board members, and VIP guests.
- Receives and directs incoming calls to appropriate personnel and voice mail.
- Periodically inspects common area equipment to ensure good operating conditions.
- Reviewed daily duties, assigned tasks, and tracked progress to ensure team effectiveness.
- Acted as primary contact for administrative inquiries regarding soft services and helpdesk support.
Administration / HR Manager
Konark Cancer Foundation
03.2018 - 11.2018
- Sourcing potential candidates from various online channels (e.g., social media and professional platforms).
- Screen incoming resumes and application forms
- Joining formalities, maintaining new joined details of documents, email ID, Visiting cards, Bank account etc.
- Handling CL & PL data on a monthly basis.
- Prepare offer letters, appointment letters, transfer letter, experience, and relieving letters and other such documents
- Handle attendance & muster roll/salary
- Recruit and train personnel and allocate responsibilities and office space
- Communicating and explaining the organization's HR policies to the employees.
Research Executive
Economic Research India Pvt Ltd.
10.2017 - 03.2018
- Planning, coordinating and administering market research projects
- Getting data collected via calls, emails and various other sources
- Data Collection of new and ongoing renovation projects and enters the information into data management systems
- Interpret and analyse data, market metrics and intelligence, write and prepare reports and make actionable recommendations
- Coordinate and gather customer insight across key project areas on an organization-wide.
- Assist in ensuring that all insight, including research and evaluation projects fit and inform the overall business strategy
Spa Manager
Areopagus Spa Pvt ltd
06.2017 - 09.2017
- Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
- Check spa equipment to ensure proper functioning.
- Check Inventory products and order new supplies
- Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
- Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements
- Maintain client databases.
- Sell products, services, or memberships.
Internship
Basics style Pvt ltd
01.2016 - 03.2016
- Applied knowledge and skills in real-world situations to enhance performance.
- Communicated effectively and built relationships with colleagues
- Learned about workplace culture to improve collaboration among team members.
- Demonstrated leadership and responsibility across various business areas
Education
M.com - HR
Mumbai University
Bachelor’s Degree of Management - Finance
Chetana’s Institute of Management
Mumbai , Maharashtra 06.2014 - 01.2017
H.S.C - Commerce
Chetana’ College of Commerce & Arts
Mumbai , Maharashtra 06.2012 - 01.2014
S.S.C. - General
Mount Mary Convent High School
Skills
- Patient-Centric Focus
- Patient Data Analysis
- Healthcare Software
- MS-CIT
- Tally ERP 9
- Problem-solving skills
- Organizational abilities
- Multitasking abilities
- Effective Communication
- Team player
- Adaptability
- Willingness to learn
- Positive attitude
- Enthusiastic
- Self-motivated
- Leadership skills
- Ability to work independently
Hobbies and Interests
- Driving
- Shopping
Disclaimer
I hereby declare that the above written are true to the best of my knowledge and belief.
Languages
- Hindi
- English
Personal Information
- Date of Birth: 10/06/96
- Nationality: Indian
- Marital Status: Married
Languages
English
First Language
Hindi
Advanced
C1
Marathi
Elementary
A2
Timeline
Patient Care Coordinator
P D Hinduja hospital and Research centre
01.2023 - 04.2026
Guest Relations
Sodexo Onsite Facility Management Services
12.2018 - 01.2023
Administration / HR Manager
Konark Cancer Foundation
03.2018 - 11.2018
Research Executive
Economic Research India Pvt Ltd.
10.2017 - 03.2018
Spa Manager
Areopagus Spa Pvt ltd
06.2017 - 09.2017
Internship
Basics style Pvt ltd
01.2016 - 03.2016
Bachelor’s Degree of Management - Finance
Chetana’s Institute of Management
06.2014 - 01.2017
H.S.C - Commerce
Chetana’ College of Commerce & Arts
06.2012 - 01.2014
M.com - HR
Mumbai University
S.S.C. - General
Mount Mary Convent High School