Rumela Bosu Roy
Mumbai
Summary
Dynamic Learning and Development professional with over 9 years of expertise in training delivery, process documentation, and operations analysis. Proficient in Oracle O2C, ERP systems, and fostering stakeholder collaboration with international clients. Currently advancing knowledge through a B.Sc. in Computer Science from UoPeople while pursuing certifications in Google Project Management, Google AI Essentials, and Data Analytics. Recognized for effectively integrating training, process improvement, and analytics to enhance performance and facilitate knowledge transfer.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Order to Cash Analyst /Corporate Trainer
Accenture
06.2025 - Current
- Managed O2C billing, reinstatement, and receivables for a major healthcare client via Oracle ERP.
- Designed and delivered training programs for over 100 team leads on policy compliance, SOPs, and process workflows.
- Developed Excel dashboards and performance trackers, improving operational accuracy by 15%.
- Handled chat-based support for policy, tax letters, and account status resolution.
- Acted as a bridge between global stakeholders (U.S./U.K.) and local teams, improving turnaround time on escalations by 20%.
Instructor Analyst
Accenture Services Pvt. Ltd.
06.2019 - 05.2025
- Led training delivery and onboarding for over 200 moderators across shifts in APAC and EMEA.
- Created SOPs, assessments, and coaching frameworks, improving quality metrics by 18%.
- Managed knowledge transfer and floor support during policy rollouts for social media clients.
- Conducted PKT assessments (Precision Knowledge Tests) for over 100 team leads weekly.
- Designed training modules for SMEs in e-learning tools (PowerPoint, Articulate Storyline, Adobe Captivate, Moodle).
- Delivered custom onboarding programs for new joiners, improving employee ramp-up time.
Content Moderator
Accenture Services Pvt. Ltd.
12.2017 - 05.2019
- Moderated policy-sensitive user content (ads/news) while training peers on escalation handling.
- Authored internal knowledgebase entries that reduced average handle time by 11%.
Purchase Associate
Mitra SK Pvt. Ltd (Genius Consultancy)
10.2014 - 11.2015
- Processed invoice–PO–GRN lifecycle using SAP for vendor side operations
- Handled vendor calls and email coordination (30+ daily) to resolve disputes
- Supported budgeting and tracking for project procurement milestones
Education
Bachelor of Science - Computer And Information Sciences
12-2027
Focus on programming, databases, data structures, algorithms, and applied data science to build a strong foundation in computing and analytics.
Bachelor of Computer Applications -
Completed: 2013
Grade : A
English : C1
Gained a strong foundation in computer science, programming, and IT systems, with a focus on software development and database management.
- Professional Development Studies: MS Office, Power Point and Advance Excel 2013
- Recipient of ISS Champion of the Year, 2013
- Recipient of Best Attendance Award, 2012
- Student of the Month : March and April , 2011
Higher Secondary Certificate -
West Bengal State Board
Completed: 2010
Grade: A
Focused on Environmental Science, Education, and English Literature, with a strong emphasis on sustainability and literature.
- Recipient of Community Service Award, 2009
- Excellence in Environmental Science Award
Skills
- Learning Program Design (ILT, SOPs, LMS)
- Oracle ERP (O2C, Reinstatement, Receivables)
- Excel Dashboards & Data Reporting
- Process Documentation & Policy Compliance
- Global Stakeholder Collaboration (US/UK)
- Data Analytics & Project Coordination (Ongoing)
Certification
- Google Project Management Certificate, Google (Ongoing Sep,25)
- Business Analysis & Process Management – Coursera Project Network
- Microsoft - Building a Computer Vision App with Azure Cognitive Services
- AI Tools in MS Excel & PowerPoint
- Google AI Essentials – Google
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Marathi
Intermediate (B1)
German
Beginner (A1)
Timeline
Order to Cash Analyst /Corporate Trainer - Accenture
06.2025 - Current
Instructor Analyst - Accenture Services Pvt. Ltd.
06.2019 - 05.2025
Content Moderator - Accenture Services Pvt. Ltd.
12.2017 - 05.2019
Purchase Associate - Mitra SK Pvt. Ltd (Genius Consultancy)
10.2014 - 11.2015
University of The People, USA - Bachelor of Science, Computer And Information Sciences
Success Institute Of Management And Technology - Bachelor of Computer Applications,
West Bengal State Board - Higher Secondary Certificate,
Core Competencies
- Project Management
- Learning Program Design (ILT, SOPs, LMS)
- Project Coordination & Knowledge Transfer
- Oracle ERP (O2C, Reinstatement, Receivables)
- Data Reporting & Excel Dashboards
- Process Documentation & SOP Optimization
- Chat-Based Policy & Billing Support
- Content Moderation & Quality Control
- Global Stakeholder Collaboration (US/UK)
- Coaching, Onboarding & Feedback Delivery
- Data Analytics (Ongoing Training)
Certifications
09-2025
Innovation & Achievements
- Full Scholarship | $2250 Scholarship Awarded | University of the People, USA
- Best Idea of the Year, 2023 | Accenture India – Process Optimization Innovation
- Client Value Award, 2022 | Recognized for enhancing client satisfaction & operational efficiency
- Innovation Champion (Jan,2025) | Promoted continuous improvement culture
- Vice Captain | Accenture Female Corporate Cricket Team
Core Competencies
- Project Management
- Learning Program Design (ILT, SOPs, LMS)
- Project Coordination & Knowledge Transfer
- Oracle ERP (O2C, Reinstatement, Receivables)
- Data Reporting & Excel Dashboards
- Process Documentation & SOP Optimization
- Chat-Based Policy & Billing Support
- Content Moderation & Quality Control
- Global Stakeholder Collaboration (US/UK)
- Coaching, Onboarding & Feedback Delivery
- Data Analytics (Ongoing Training)
Certifications
09-2025