Rupal Saxena
Pune
Summary
Seasoned IT professional with over 13 years of experience in L2/L2.5 production support, incident/problem management, team leadership, and operations across leading global clients like BlackRock, BNY Mellon, and Morgan Stanley. Proven expertise in Unix Shell scripting, Sybase, Snowflake, ETL processes, and cloud-based data platforms. Adept at leading critical support operations, enhancing system stability, and optimizing production processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Technical Lead - L2.5 Application Support
HCL Technologies
07.2022 - Current
- - Leading production support for Aladdin Data Cloud (ADC) and Enterprise Data Platform (EDP) projects.
- - Developed Unix shell scripts for automation and transformation of data using ETL processes.
- - Supported critical cloud data migrations from ADW to ADC (Snowflake-based).
- - Managed a 15-member team, handled client communication, incident tracking, and release coordination.
- - Generated reports/dashboards and ensured system audits and compliance.
- - Received multiple client appreciation awards for critical project executions.
- Client: BlackRock
Technical Lead - L2 Production Support
TCS
07.2020 - 01.2022
- - Supported Subaccounting Production Services for asset reconciliation and financial operations.
- - Monitored daily batch jobs, wrote shell scripts to automate and improve processes.
- - Responded to client-raised tickets, analyzed daily reports, and ensured SLA adherence.
- - Actively participated in release management, KT sessions, and 24x7 on-call support.
- Client: BNY Mellon
Technical Lead - L2 Application Support
TCS
03.2018 - 06.2020
- - Provided 16x5 L2 application support for end-of-day trading and risk management systems.
- - Worked extensively on Autosys, Batchmonplus, and database health monitoring.
- - Liaised with internal teams and clients for issue resolution and process improvements.
- Client: Morgan Stanley - Global Risk Store
Application Support Analyst - L1/L2 Support
TCS
03.2012 - 02.2017
- - Supported mission-critical trading applications in global risk management.
- - Maintained FIXED INCOME risk applications' backend infrastructure.
- - Delivered compliance reports for regulatory investigations and performed global health checks.
- Client: Morgan Stanley - Fixed Income Risk Mgmt
Education
MCA -
RGPV University
01.2011
BCA - undefined
MCNUJC University
01.2008
Skills
- - Production/Application Support: L2/L25 support, incident resolution, root cause analysis
- - Scripting & Databases: Unix Shell scripting, SQL, PL/SQL, Sybase, Oracle, Snowflake
- - ETL & Automation: Informatica, Airflow, Autosys, Batchmon Plus
- - Monitoring & Tools: Splunk, AppDynamics, Sockeye, DBArtisan, Putty, Rapid SQL
- - Ticketing & Management Tools: ServiceNow, JIRA
- - Team Leadership: Team handling, training, KT, stakeholder communication
- - ITIL v3 Certified: Strong understanding of ITIL processes
Certification
- ITIL v3 Foundation Certified
Hobbies and Interests
- Hobbies: Adventurous outings, music, playing badminton
Accomplishments
- - Multiple awards from BlackRock and Morgan Stanley for high-impact support and stability improvements.
- - Recognized in TCS GEM Awards and HCL internal excellence programs.
- - Led training and onboarding of new joiners across multiple accounts.
Additional Information
- - Date of Birth: 31 Dec 1988
- - Address: Flat #501, B Shree Nidhi Society, Porwal Road, Lohegaon, Pune
Timeline
Senior Technical Lead - L2.5 Application Support
HCL Technologies
07.2022 - Current
Technical Lead - L2 Production Support
TCS
07.2020 - 01.2022
Technical Lead - L2 Application Support
TCS
03.2018 - 06.2020
Application Support Analyst - L1/L2 Support
TCS
03.2012 - 02.2017
BCA - undefined
MCNUJC University
MCA -
RGPV University
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