Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rupchand Verma

Pune

Summary

Dynamic Senior Operations Associate with extensive experience at WNS Global Services, adept at SAP S/4HANA system administration and problem-solving. Proven track record in optimizing system performance and enhancing operational efficiency through strategic process improvements. Strong communicator and team collaborator, committed to continuous learning and excellence in compliance and security management.

Overview

9
9
years of professional experience

Work History

Senior Operations Associate

WNS Global Services Private
08.2024 - Current
  • Monitored SAP system health and performance using transaction codes.
  • Utilized SAP Solution Manager for end-to-end system monitoring, alert configuration, and root cause analysis.
  • Monitored database performance (HANA, Oracle, SQL Server) and coordinated with DBAs for performance optimization.
  • Scheduled and monitored background jobs (SM37), batch processing, and system logs to ensure smooth operations.
  • Coordinated with audit teams to provide documentation and support for SAP security-related queries and reports.
  • Managed SAP user administration including creation, modification, locking/unlocking, and password resets (SU01).
  • Designed and maintained roles and authorizations using PFCG, aligned with organizational security policies.
  • Performed security audits, segregation of duties (SoD) checks, and resolved authorization conflicts.
  • Implemented and managed authorization concepts across various SAP modules and systems (ECC, S/4HANA, BW, etc.).


ASSOCIATE ANTI MONEY LAUNDERING/Prevention Specialist

BNY MELLON (POLAND) Sp.z.o.o, Wroclaw
11.2023 - 08.2024
  • Develop and implement operational process and procedures for adhering to the Firm’s and CDD procedures, including collecting and verifying the identity of beneficial owners of legal entity clients.
  • Monitored SAP system health and performance using transaction codes.
  • Proactively identified and resolved system issues through log analysis, workload monitoring, and early watch alerts (EWA).
  • Utilized SAP Solution Manager for end-to-end system monitoring, alert configuration, and root cause analysis.
  • Conducted regular system performance reviews and implemented tuning recommendations to improve efficiency and uptime.
  • Managed SAP user administration including creation, modification, locking/unlocking, and password resets.
  • Implemented and managed authorization concepts across various SAP modules and systems (ECC, S/4HANA, BW, etc.).
  • Scheduled and monitored background jobs, batch processing, and system logs to ensure smooth operations.

Senior Compliance Specialist

Citibank CSC POLAND
03.2023 - 11.2023
  • Closely monitor financial transactions and customer activities for suspicious patterns or transactions that deviate from the norm. They use specialized software and systems to identify potential risks and investigate any suspicious activities further.
  • Developed and maintained SAP role-based security concepts, minimizing risk through proper segregation of duties (SoD).
  • Implemented and monitored compliance controls aligned with SOX, GDPR, and internal audit requirements.
  • Conducted regular security audits, log reviews (SM20), and authorization trace analyses (ST01, SU53) to detect and resolve access issues.
  • Defined and enforced password policies, login parameters, and secure system communication (e.g., SNC, SSL/TLS).
  • Worked closely with the SAP GRC (Governance, Risk, and Compliance) team to align on risk mitigation and access controls. Documented and supported periodic user access reviews, audit queries, and compliance reporting.

Transaction Processing Senior Associate

Accenture
08.2016 - 06.2022
  • Spearheaded process improvement initiatives, identifying areas of opportunity and implementing targeted solutions for enhanced results.
  • Increased operational efficiency with the implementation of comprehensive monitoring systems for transaction processes.
  • Promoted a culture of continuous improvement within the team by encouraging suggestions from associates on ways to improve current systems.
  • Developed detailed reports on transaction processing metrics for management review, highlighting trends and recommending improvements as needed.
  • Assisted in the development of training materials to ensure all team members were well-equipped with the necessary knowledge and skills for their roles.
  • Reduced error rates in transaction processing by conducting thorough audits and providing staff training.
  • Optimized workflow processes through regular reviews, feedback sessions, and ongoing adjustments tailored to business needs.
  • Improved customer satisfaction levels through timely resolution of queries and effective communication.
  • Implemented risk management procedures to minimize errors, safeguarding client data and maintaining compliance with industry regulations.

Education

Master of Science - Zoology

B.N.N. COLLEGE
BHIWANDI
06-2015

Skills

  • Problem Solving & Troubleshooting
  • Analytical Thinking
  • Communication (Verbal & Written)
  • Team Collaboration
  • Adaptability & Continuous Learning
  • SAP S/4HANA System Administration
  • Transport Management System (TMS)
  • SAP Kernel Upgrades & Patching
  • SAP System Installation & Configuration
  • Workload Analysis & EarlyWatch Alert
  • SAP Solution Manager (SolMan) Monitoring
  • User & Role Administration
  • Backup & Recovery Procedures
  • SAP HANA Administration

Accomplishments

  • Supervised team of 12 staff members.
  • Collaborated with team of 32 in the development of Anthem.
  • The A-Team certification, Accenture India - February-2018
  • Certificate for AI Dashboard using Power BI- February-2025.

Languages

English
Advanced (C1)
Marathi
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Polish
Beginner (A1)
German
Beginner (A1)
Ukrainian
Beginner (A1)
Gujarati
Elementary (A2)

Timeline

Senior Operations Associate

WNS Global Services Private
08.2024 - Current

ASSOCIATE ANTI MONEY LAUNDERING/Prevention Specialist

BNY MELLON (POLAND) Sp.z.o.o, Wroclaw
11.2023 - 08.2024

Senior Compliance Specialist

Citibank CSC POLAND
03.2023 - 11.2023

Transaction Processing Senior Associate

Accenture
08.2016 - 06.2022

Master of Science - Zoology

B.N.N. COLLEGE

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Rupchand Verma