Sachin Deshmukh

• Spearheaded end-to-end service fulfillment, ensuring timely, accurate, and customer-centric delivery in line within SLAs, delivered a 20% improvement in service turnaround time through process enhancement
• Identified customer needs and delivered tailored product and service solutions, consistently exceeding sales targets and enhancing client satisfaction.
• Built and nurtured long-term client relationships, contributing to increased retention, upsell opportunities, and repeat business

• Lead the end-to-end management of major incidents affecting enterprise customers.
• Triage, prioritize, and escalate incidents as necessary to ensure minimal impact and downtime.
• Serve as the primary point of contact during critical incidents, providing clear and timely communication to both internal teams and external stakeholders.
• Deliver high-quality, customer-centric updates throughout the lifecycle of the incident.
• Work closely with account managers and customer success teams to align incident response with customer expectations and SLAs.
• Collaborate with technical support, NOC, and engineering teams to facilitate root cause identification and resolution.
• Ensure incidents are logged accurately and updated with detailed timelines, actions taken, and outcomes.
• Conduct post-incident reviews (PIRs) and ensure documentation of lessons learned, root cause analysis (RCA), and preventive actions.
• Partner with problem management teams to drive long-term resolution and improvements.

Customer Coordination:

• Serve as a point of contact for customers during the service provisioning and activation process.
• Provide timely updates to customers on order status, delivery timelines, and installation schedules.

Service Delivery Support:

• Coordinate with internal teams (network engineering, field operations, project management) to track and facilitate last-mile service delivery.
• Ensure customer requirements are accurately captured and reflected in service orders.

Issue Resolution:

• Address and resolve basic queries, escalations, or delays during the delivery process.
• Escalate complex issues to senior team members or technical teams with clear documentation.

Documentation & Reporting:

• Maintain accurate records of customer interactions, delivery milestones, and service activations.
• Generate periodic reports on delivery progress and customer satisfaction.

Network Design & Planning:

• Design last-mile network architecture tailored to SME, carrier, and enterprise customer requirements.
• Plan and document end-to-end connectivity from POP (Point of Presence) to customer premises.
• Create accurate network diagrams and schematics using tools like Microsoft Visio.

Feasibility & Site Surveys:

• Conduct technical feasibility analysis and site surveys to determine optimal routes and methods for service delivery.
• Collaborate with field teams and vendors for infrastructure assessments.

Capacity Planning:

• Monitor and plan network capacity for new and existing customers to ensure high availability and performance.
• Support scalability planning and optimization for high-density enterprise zones.

Documentation & Compliance:

• Maintain detailed and accurate documentation of network layouts, IP schema, equipment inventory, and delivery milestones.
• Ensure all designs and implementations comply with internal standards, local regulations, and SLAs.

• Perform on-site installation and commissioning of network equipment such as switches, routers, MUX (Multiplexers), and optical devices.
• Configure network elements to support provisioning, expansion, or migration of enterprise links.
• Support integration of customer circuits into existing network rings

Link & Ring Upgrades

• Execute field upgrades for last-mile links (e.g., from 100 Mbps to 1 Gbps or higher).
• Plan and implement network ring upgrades in coordination with NOC and planning teams.

• Supervise and coordinate with external vendors, contractors, and third-party service providers for civil, fiber
• Ensure adherence to project timelines, quality standards, and safety protocols at site.

• Conduct physical and logical link testing including end-to-end speed test, packet loss, and latency analysis.
• Validate service delivery with the customer and hand over with proper documentation and test results

• Perform periodic health checks and preventive maintenance of deployed equipment.
• Troubleshoot on-ground issues related to physical media, power, link instability, or hardware failure.

• Perform on-site installation and commissioning of network equipment such as switches, routers, MUX (Multiplexers), and optical devices.
• Configure network elements to support provisioning, expansion, or migration of enterprise links.
• Support integration of customer circuits into existing network rings.

• Execute field upgrades for last-mile and metro links (e.g., from 100 Mbps to 1 Gbps or higher).
• Plan and implement network ring upgrades in coordination with NOC and planning teams.

• Supervise and coordinate with external vendors, contractors, and third-party service providers for civil, fiber, or RF-related works.
• Ensure adherence to project timelines, quality standards, and safety protocols at site.

• Conduct physical and logical link testing including end-to-end speed test, packet loss, and latency analysis.
• Validate service delivery with the customer and hand over with proper documentation and test results.

• Perform periodic health checks and preventive maintenance of deployed equipment.
• Troubleshoot on-ground issues related to physical media, power, link instability, or hardware failure.