Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sachin Deshmukh

Sachin Deshmukh

Pune

Summary

Dynamic Business Development Manager with a proven track record at Parshwa Buildtech LLP, excelling in client engagement and negotiations. Demonstrated expertise in driving sales growth and enhancing customer service, achieving a 20% improvement in service turnaround time. Strong team leadership and strategic planning skills complement technical acumen in project coordination and execution.

Overview

7
7
years of professional experience

Work History

Business Development Manager

( Parshwa Buildtech LLP ) Dormakaba
06.2025 - Current
Sales & Business Development
  • Identify and engage potential clients in commercial, residential, and institutional sectors.
  • Present product features, specifications, and benefits to consultants, architects, and end-users.
  • Prepare and submit technical and commercial proposals.
  • Negotiate pricing and contract terms with clients.
  • Achieve monthly and quarterly sales targets.


Project Coordination
  • Liaise with the Purchase Department for timely procurement of materials and equipment.
  • Coordinate with Project Managers and Engineers to align site schedules, installation activities, and client requirements.
  • Collaborate with Design Architects and Consultants to provide product recommendations and ensure compliance with design intent and specifications.
  • Track project progress and report status updates to management.


Technical Support & Maintenance
  • Conduct site surveys and provide technical inputs for installation planning.
  • Supervise installation, testing, and commissioning of access control systems.
  • Handle after-sales service, preventive maintenance, and troubleshooting.
  • Ensure service quality and customer satisfaction.

CUSTOMER EXPERIENCE MANAGER (Operation)

(TCG) The Chatterjee Group
01.2024 - 05.2025

• Spearheaded end-to-end service fulfillment, ensuring timely, accurate, and customer-centric delivery in line within SLAs, delivered a 20% improvement in service turnaround time through process enhancement
• Identified customer needs and delivered tailored product and service solutions, consistently exceeding sales targets and enhancing client satisfaction.
• Built and nurtured long-term client relationships, contributing to increased retention, upsell opportunities, and repeat business

INCIDENT MANAGEMENT ENGINEER (Operation)

(Quess Corp Ltd) , Vodafone Idea Ltd
03.2023 - 12.2023

• Lead the end-to-end management of major incidents affecting enterprise customers.
• Triage, prioritize, and escalate incidents as necessary to ensure minimal impact and downtime.
• Serve as the primary point of contact during critical incidents, providing clear and timely communication to both internal teams and external stakeholders.
• Deliver high-quality, customer-centric updates throughout the lifecycle of the incident.
• Work closely with account managers and customer success teams to align incident response with customer expectations and SLAs.
• Collaborate with technical support, NOC, and engineering teams to facilitate root cause identification and resolution.
• Ensure incidents are logged accurately and updated with detailed timelines, actions taken, and outcomes.
• Conduct post-incident reviews (PIRs) and ensure documentation of lessons learned, root cause analysis (RCA), and preventive actions.
• Partner with problem management teams to drive long-term resolution and improvements.

JR CUSTOMER SERVICE EXECUTIVE (Operation)

Tata Communications Transformation Service Ltd
04.2022 - 03.2023

Customer Coordination:
• Serve as a point of contact for customers during the service provisioning and activation process.
• Provide timely updates to customers on order status, delivery timelines, and installation schedules.

Service Delivery Support:
• Coordinate with internal teams (network engineering, field operations, project management) to track and facilitate last-mile service delivery.
• Ensure customer requirements are accurately captured and reflected in service orders.

Issue Resolution:
• Address and resolve basic queries, escalations, or delays during the delivery process.
• Escalate complex issues to senior team members or technical teams with clear documentation.

ASSOCIATE (NETWORK PLANNING TEAM)

Ivangel Sales And Services (Tata Teleservices)
11.2021 - 04.2022

Network Design & Planning:
• Design last-mile network architecture tailored to SME, carrier, and enterprise customer requirements.
• Plan and document end-to-end connectivity from POP (Point of Presence) to customer premises.
• Create accurate network diagrams and schematics using tools like Microsoft Visio.

Feasibility & Site Surveys:
• Conduct technical feasibility analysis and site surveys to determine optimal routes and methods for service delivery.
• Collaborate with field teams and vendors for infrastructure assessments.

Capacity Planning:
• Monitor and plan network capacity for new and existing customers to ensure high availability and performance.
• Support scalability planning and optimization for high-density enterprise zones.

Documentation & Compliance:
• Maintain detailed and accurate documentation of network layouts, IP schema, equipment inventory, and delivery milestones.
• Ensure all designs and implementations comply with internal standards, local regulations, and SLAs.

O AND M ENGINEER (Field Operation)

Prompt Personnel (Tata Communications Ltd)
05.2019 - 11.2021

Vendor & Field Coordination
• Supervise and coordinate with external vendors, contractors, and third-party service providers for civil, fiber
• Ensure adherence to project timelines, quality standards, and safety protocols at site.

Testing & Handover
• Conduct physical and logical link testing including end-to-end speed test, packet loss, and latency analysis.
• Validate service delivery with the customer and hand over with proper documentation and test results

Maintenance & Troubleshooting
• Perform periodic health checks and preventive maintenance of deployed equipment.
• Troubleshoot on-ground issues related to physical media, power, link instability, or hardware failure.

TRAINEE ENGINEER(Field Operation)

Tata Teleservices
09.2018 - 05.2020

Installation & Configuration
• Perform on-site installation and commissioning of network equipment such as switches, routers, MUX (Multiplexers), and optical devices.
• Configure network elements to support provisioning, expansion, or migration of enterprise links.
• Support integration of customer circuits into existing network rings.

Link & Ring Upgrades
• Execute field upgrades for last-mile and metro links (e.g., from 100 Mbps to 1 Gbps or higher).
• Plan and implement network ring upgrades in coordination with NOC and planning teams.

Vendor & Field Coordination
• Supervise and coordinate with external vendors, contractors, and third-party service providers for civil, fiber, or RF-related works.
• Ensure adherence to project timelines, quality standards, and safety protocols at site.

Testing & Handover
• Conduct physical and logical link testing including end-to-end speed test, packet loss, and latency analysis.
• Validate service delivery with the customer and hand over with proper documentation and test results.
Maintenance & Troubleshooting
• Perform periodic health checks and preventive maintenance of deployed equipment.
• Troubleshoot on-ground issues related to physical media, power, link instability, or hardware failure.
Education Bachelor Of Engin

Education

Bachelor of Engineering - Electronics And Telecommunications Engineering

J.T. Mahajan College of Engineering
Faizpur, Jalgaon
11-2016

Skills

  • Team leadership
  • Business development and planning
  • Customer service
  • Negotiations

Timeline

Business Development Manager

( Parshwa Buildtech LLP ) Dormakaba
06.2025 - Current

CUSTOMER EXPERIENCE MANAGER (Operation)

(TCG) The Chatterjee Group
01.2024 - 05.2025

INCIDENT MANAGEMENT ENGINEER (Operation)

(Quess Corp Ltd) , Vodafone Idea Ltd
03.2023 - 12.2023

JR CUSTOMER SERVICE EXECUTIVE (Operation)

Tata Communications Transformation Service Ltd
04.2022 - 03.2023

ASSOCIATE (NETWORK PLANNING TEAM)

Ivangel Sales And Services (Tata Teleservices)
11.2021 - 04.2022

O AND M ENGINEER (Field Operation)

Prompt Personnel (Tata Communications Ltd)
05.2019 - 11.2021

TRAINEE ENGINEER(Field Operation)

Tata Teleservices
09.2018 - 05.2020

Bachelor of Engineering - Electronics And Telecommunications Engineering

J.T. Mahajan College of Engineering
Sachin Deshmukh