Sagar Chonkar
Admin/ Receptionist
Thane
Summary
To contribute to a professional and growth-oriented organization in an administrative capacity, where I can leverage my multi-industry experience in operations, documentation, and client servicing, while ensuring efficiency, customer satisfaction, and team coordination.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Admin Cum Receptionist
Progenesis Fertility Centre
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled front-office management, scheduling, and appointment coordination and filing systems
- Provided administrative support to staff members by handling correspondence, filing documents, managing office supplies inventory and vendor coordination
- Assisted with onboarding new employees and securing paperwork completion.
Cashier Cum Store Manager
^nv^s^ble Gastronomy Bar
04.2023 - 04.2024
- Handled daily cash transactions, issued receipts, maintained petty cash, and prepared EOD balance sheets and DSR reports
- Managed vendor interactions, kitchen and equipment inventory, and coordinated merchandise returns
- Assisted in online order processing and maintained transaction records through delivery portals
- Read KOTs during peak hours to ensure smooth service and customer satisfaction
- Oversaw staff management in the absence of the restaurant manager, including briefings, attendance, and salary roll-outs
- Conducted internal meetings, tracked discrepancies, and supported overall store operations
Client Servicing Manager
Creative Khichdi
04.2022 - 10.2022
- Acted as key liaison between clients and design team
- Managed customer requests, feedback, and ensured timely delivery
- Monitored daily workflow and assisted web designers in resolving queries
- Ensured customer satisfaction through micro-level project tracking
- Evaluated client feedback to continuously improve service offerings and exceed expectations.
General Manager Cum Cashier
Ambika Lunch Home Family Restaurant & Bar
10.2020 - 02.2022
- Oversaw daily restaurant operations and managed a team of kitchen/bar staff
- Managed billing, stock control, and bar inventory
- Ensured quality customer experience and resource optimization
- Supervised hygiene, vendor coordination, and cleanliness standards
Shipping Back Office Assistant
M.T.C Group of Companies (Dubai Branch)
01.2017 - 08.2020
- Handled pre/post-shipping documentation including invoices, packing lists, and BRC
- Coordinated with CHA, freight forwarders, and shipping agents
- Maintained shipment tracking and handled Letters of Credit
- Liaised with overseas buyers for documentation and updates
Senior HR Recruiter
Genext Consultancy
01.2013 - 12.2016
- Handled end-to-end recruitment for international BPOs
- Posted jobs, screened resumes, conducted telephonic interviews
- Worked with hiring managers to ensure culture fit and role alignment
- Maintained applicant records and feedback reports
Customer Service Executive – Citibank Process
Evion BPO (International)
08.2009 - 12.2012
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Attended customer queries and complaints related to banking and card services
- Executed account transactions, opened/closed accounts
- Built long-term customer relations with prompt service
Customer Service Executive – Idea Cellular
Aditya Birla Minacs Pvt Ltd
08.2007 - 04.2009
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Managed inbound customer queries related to telecom services
- Resolved service issues and escalations while ensuring high satisfaction
Education
HSC (Appeared) -
Vikas Junior Night College of Commerce And Arts
Maharashtra02-2009
SSC -
St. Lawrence High School
Maharashtra02-2007
Skills
- Office Administration & Reception Management
- Inventory & Stock Management
- Vendor & Client Coordination
- Documentation (Shipping & Office)
- Petty Cash & EOD Reporting
- Recruitment & Onboarding
- Team Briefing & Staff Handling
- MS Office, Internet Tools, Email Communication
- Customer Service & Relationship Management
Timeline
Admin Cum Receptionist
Progenesis Fertility Centre
06.2024 - Current
Cashier Cum Store Manager
^nv^s^ble Gastronomy Bar
04.2023 - 04.2024
Client Servicing Manager
Creative Khichdi
04.2022 - 10.2022
General Manager Cum Cashier
Ambika Lunch Home Family Restaurant & Bar
10.2020 - 02.2022
Shipping Back Office Assistant
M.T.C Group of Companies (Dubai Branch)
01.2017 - 08.2020
Senior HR Recruiter
Genext Consultancy
01.2013 - 12.2016
Customer Service Executive – Citibank Process
Evion BPO (International)
08.2009 - 12.2012
Customer Service Executive – Idea Cellular
Aditya Birla Minacs Pvt Ltd
08.2007 - 04.2009
HSC (Appeared) -
Vikas Junior Night College of Commerce And Arts
SSC -
St. Lawrence High School
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