Hi, I’m
Sachin Mahadik
Team Leader
M-10 Flat 7, Rajmata CHS, Kashish park, LBS marg Thane west
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Skills
Team Supervision and Delegation
undefinedWork History
AccentureMumbai
Team Leader
02.2019 - 08.2023
Job overview
- Implemented employee recognition programs that boosted morale and increased retention rates within team. Increased 10% customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly and through close monitoring of service quality standards..
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes. Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Led team activities, driving remarkable 25% increase in productivity by aligning with revenue goals.
- Implemented mentorship program resulting in 15% increase in project success rates.
WiproNavi Mumbai
Team Leader
05.2014 - 02.2019
Job overview
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Trained and mentored 20 team members to promote productivity and commitment to service excellence.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Optimized project efficiency by 15% through enhancements to business systems.
- Boosted customer satisfaction by 20% through analysis of needs and feedback.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
ConvergysThane
Customer Service Representative
11.2008 - 06.2010
Job overview
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes. Proactively addressed customer concerns, resulting in 20% reduction in complaints.
- Assisted customers in navigating company website and placing online orders, improving overall user experience. Improved first-call resolution rates by 25% through effective problem-solving
- Fostered customer-centric culture within team by consistently reinforcing importance of empathy, understanding, and patience in all interactions with clients.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
TracmailNavi Mumbai
Debt Collector Agent
10.2007 - 10.2008
Job overview
- Demonstrated adaptability by working effectively under pressure while managing large portfolio of delinquent accounts. Achieved 25% reduction in overdue balances through effective negotiation strategies.
- Utilized persuasive communication skills for successful settlement negotiations, minimizing need for costly legal proceedings. Consistently met and exceeded performance goals, maintaining 95% success rate.
- Reduced account delinquency rates by educating customers on financial planning and offering tailored solutions for debt repayment. Analyzed financial records to determine payment plans, resulting in 20% increase in successful arrangements.
- Streamlined collections processes by implementing efficient time management techniques and prioritizing high-value accounts. Decreased delinquency rates by 30% through persistent follow-ups and negotiation skills.
Education
University of MumbaiMumbai
Bachelor of Arts from History
03.2014 - 03.2017
University of MumbaiMumbai
High School Diploma
03.2003 - 03.2005
St LawrenceThane
School
03.2001 - 07.2002
Overview
16
years of professional experience
6
years of post-secondary education
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