Sachin Pandey

Client: Danske Bank.

• Business & Functional Analysis : Specialized in evaluating and managing cost structures for customer investments, including cost calculations, annual costs and charges reporting, and ensuring regulatory compliance to deliver transparent insights that support informed investment decisions.
• Requirements, Documentation, & Agile Delivery : Led comprehensive requirement gathering and analysis, conducted gap assessments, prepared BRDs/FRDs, and facilitated refinement sessions using user stories, flowcharts, schema diagrams, SQL knowledge, and banking domain expertise. Managed Agile workflows via Scrum boards to drive timely and efficient project execution.
• Cross-Functional Collaboration & Communication : Streamlined project management through effective communication across business and technical teams, developed high-quality training documentation, facilitated workshops, and Knowledge Café sessions on banking trends and crises, and supported organization-wide knowledge transfer.
• Project Ownership & Execution : Operated as an independent contributor, managing and delivering multiple end-to-end workstreams simultaneously, ensuring seamless execution, risk mitigation, and on-time delivery across diverse business initiatives and system enhancements.
• Annual Cost & Charges report : Led end-to-end delivery of the Cost & Charges report across four countries, including EOY data analysis, cleansing, cost calculation and validation, report generation, stakeholder coordination, and post-delivery issue resolution. Ensured full regulatory compliance within the required timeline.
• ·KIID (Key Investor Information Document) : Handled the implementation of the KIID link in Proctor (Presales estimation tool), covering requirement gathering, stakeholder coordination, solution design, delivery planning, client updates, regular engagement, and gap analysis.
• Automation in data analysis : The automated EOY data cleansing process achieved 90% data accuracy, 97% faster execution, and a 75% reduction in resource utilization. Outcome : Significant efficiency gains, and improved data quality.
• Key Problems Being Addressed –

Ensuring timely and accurate delivery of annual reports across multiple market areas, with full lifecycle ownership from initiation to post-delivery issue resolution.

Streamlining reporting workflows and backlog prioritization through agile practices to improve team efficiency and responsiveness.

Facilitated domain knowledge-sharing sessions within the squad. Aligned product owner expectations with squad goals. Outcome: Enabled the squad to successfully meet sprint objectives.

• Value Add and Impact -
• Efficiency Gains : Streamlining the annual cost and charges reporting process across four market areas by automating workflows and improving coordination, aiming to reduce manual effort, impacting 1 million customers across the Nordics region.
• Risk Mitigation: Proactively managing the cost calculation of customers across market areas. Automated data extraction and cleansing to avoid human error risks. Ensuring compliance with internal controls, and reducing the risk of reporting errors, and regulatory breaches.
• Revenue Generation : Identifying high-performing customer segments and optimizing processes by delivering the KIID link directly to the customer eBOX to boost customer confidence and increase customer investment. Close to 800,000 customers will be impacted by implementing this.
• Key Metrics/Anticipated Results : The automated EOY data cleansing process achieved 90% data accuracy, 97% faster execution, and a 75% reduction in resource utilization.

Client: National Bank of Bahrain, Bahrain.

• Supported multi-country TCS BaNCS CBS implementation (KSA, UAE, Bahrain) by translating business requirements into functional specifications, coordinating with onsite/offshore teams, and ensuring smooth execution of SIT, UAT, and Pre-Prod cycles through proactive issue analysis and cross-team communication.
• Partnered with QA and development teams to drive defect prevention and quality assurance , validating end-to-end business scenarios, analyzing root causes of SIT/UAT issues, and ensuring alignment of delivered functionality with business expectations, especially within the Fees & Charges module.
• Analyzed business needs to design and validate batch and financial reporting requirements , including SO processing, audit, and GL balance reports, while leveraging strong domain knowledge across Deposits, Customer Onboarding, Fees and Charges, GL, Forex, Interfaces, and Remittance to support decision-making and enhance system capabilities.

Client – Bank of Bhutan Ltd., Bhutan (Worked at onsite, 6 Months)

• Supported end-to-end CBS implementation and post-go-live stabilization, partnering with bank operations to investigate reconciliation gaps, analyze root causes of transactional failures, and successfully eliminate 90% of repeat issues impacting business continuity.
• Led functional analysis and enhancements for critical banking areas—including Government Accounts, E-Payments, Deposits, CIF, Overdraft, GL, Remittances, ATM/VPIS, Bulk Processing, and Loans—ensuring regulatory compliance, accurate process mapping, and a seamless user experience.
• Acted as a key liaison across business, technology, and support teams , managing production incidents, facilitating secure third-party integrations (FTP/SFTP), conducting user training, and driving the timely delivery of high-priority fixes and BAU requirements.

Client: – Conister Bank Limited, UK

• Led functional analysis for new batch jobs, such as GLIFF extraction, performed root-cause analysis to resolve EOD performance issues, and ensured smooth UAT by validating scenarios and addressing defects.
• Collaborated with business and technology teams for production support, troubleshooting live issues, prioritizing fixes, and ensuring continuity of core banking operations.