Sachin Shinde
Sr. Project Manager (Process Manager)
Mumbai
Summary
Experienced with planning and executing comprehensive project plans. Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
Overview
16
16
years of professional experience
2009
2009
years of post-secondary education
Work History
Sr. Project Manager (Process Manager)
Cactus Communications Pvt Ltd
06.2017 - Current
- Collaborate with the editing, customer servicing, and customer care teams to understand and deliver against customer requirements
- Enhanced efficiency and effectiveness of team performance through process optimization and workflow streamlining, resulting in a 15% reduction in project delivery times and improved team collaboration.
- Manage 5-6 new associate process managers and provide training to streamline processes. Also, monitor day-to-day operations of Associates.
- Played a pivotal role in testing and facilitating the successful launch of new services, contributing to business growth.
- Collaborated with various departments and client stakeholders to develop and implement projects that enhanced EOC's overall volume handling from 31.2% to 48.8% within a year, demonstrating a growth of 17.6%.
- Preparing the roster for Associates and Reviewers to ensure all capacity is utilized according to client requirements.
- Managing escalations from multiple teams regarding invoicing. Addressing invoice-related inquiries and delivering accurate solutions to over 1,000 editors and ROCs.
Senior Operations Analyst
Ugam Solutions Pvt Ltd
09.2011 - 05.2017
- We provide functional support in the Planning and MIS (COE) Team
- Collaborate with other teams to define, prioritize, and develop actions related to client projects
- Prepared and generated all types of reports covering all the elements like Execution, Utilization, client review etc
- Tracking performance reports for Employees on Daily and Monthly basis
- Also, updated appraisal data, dashboard, performance review etc
- We update forecasting data in monthly reports which we received from P&I Team
- Ensure all the projects are delivered on time, within scope
- Manage the relationship between the client and internal stakeholders
- Responsible for maintained RnR data on monthly basis and act as intermediary between operations and HR team
Senior Team Member
First source Solutions Pvt. Limited
06.2009 - 08.2011
- Worked with WFM team for one year and Responsible for activities like maintaining Employee data, assigning day to day work
- Updating day to day roster, taking counts from operations team
- Also worked with the Customer service department in Email and Chat process to resolve customers queries
Education
Diploma - Finance
Welingkar Institute of Management
Mumbai, MHBachelor of Commerce - Accounting And Finance
Valia College of Commerce
Mumbai, MHSkills
- Project Management
- Client Relationship Management
- Workflow Planning
- Multi-unit operations management
- Cross-Functional Communication
- Cost Control & Strategic Planning
- Data Analysis
- Project planning and development
Profilelink
https://bold.pro/my/sachin%2Dshinde%2D240709235305/627r
Timeline
Sr. Project Manager (Process Manager)
Cactus Communications Pvt Ltd
06.2017 - Current
Senior Operations Analyst
Ugam Solutions Pvt Ltd
09.2011 - 05.2017
Senior Team Member
First source Solutions Pvt. Limited
06.2009 - 08.2011
Bachelor of Commerce - Accounting And Finance
Valia College of Commerce
Diploma - Finance
Welingkar Institute of Management
Similar Profiles
Sachin ShindeSachin Shinde
Senior Process Manager at Cactus Communications Pvt LtdSenior Process Manager at Cactus Communications Pvt Ltd
Mayur LokhandeMayur Lokhande
IT Analyst at Cactus Communications Pvt LtdIT Analyst at Cactus Communications Pvt Ltd
Geemon MathaiGeemon Mathai
Finance Manager at Cactus Communications Pvt LtdFinance Manager at Cactus Communications Pvt Ltd