Sadik Mujawar
PGDM - Operation management, Mechanical Enginerring
Mumbai
Summary
Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
4
4
Certifications
Work History
Key Accounts Support
Gati Kintetsu Express Private
12.2023 - Current
- Reliance Division - PROJECT AND PROPERTY & QWIK SUPPLY CHAIN PRIVATE LIMITED
- Working as Key account implant for both the division, providing support to the client on supply chain solution
- Proactive, reactive solution and ensuring timely closure of material reach for various site
- Developed customized presentations for key clients that showcased the value of our products or services in addressing their specific challenges and pain points.
- help in creating new SOP for new set of challenges facing and Collaborate with cross-functional teams to implement process changes
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Served as primary point of contact for all communications between key clients and the company, ensuring transparency throughout all stages of the relationship.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
Service Account Senior Associate
Delhivery
09.2021 - 12.2023
- Led efforts in analysis and design of more cost-effective processing technology to improve current retail and B2B segment
- Recommended operational improvements based on tracking and analysis of CRM data, Reconciliation Data, operational data.
- Delhivery work in B2B and B2C, Have handle B2B and retail projects, it analysis, Improvement and SOP standardizing
- Project 1 - CRM based, Project 2 - Operation based, Project 3 - Reconciliation based, Project 4 - Retail based.
- Implemented a robust system for Claim process improvements in reconciliation based team, enabling the organization to gauge progress towards strategic goals and objectives.
- Conducted root cause analysis on recurring issues, developing corrective action plans that resulted in long-term problem resolution.
- Changed existing processes operation and CRM based with respect of NDR/CCF terminologies and implemented new processes to improve efficiency.
- Collaborated with IT professionals to develop software solutions in term of adhoc charges that automated manual processes for improved efficiency and accuracy.
- Worked with cross-functional operation teams to develop and implement hopping/ redirection process with internal FLARE system for improvements and drive quality mindset resulting .
Assistant Manager
Grab A Grub A Services (Associated With Reliance)
03.2021 - 08.2021
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated with vendors to decrease expenses and maintain CPK for the last mile
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Assisted in recruiting, hiring and training of team members.
- Manage 8 HUB Entire operation with team size 90 to100 subordinate, 3 Hub manager, and 8 Team lead.
- Daily team review Hub wise on performance and challenges, By Maintaining Excellent SLA Try to keep CPK as low as possible
- Help the respective Team with BRD for SLA, profitability.
- working with cross functional team such as sales, fleet etc to help the the maintain particular HUB profibility.
Team Leader, Logistics
Delhivery
02.2020 - 02.2021
- Warehouse Management –
- Managing cross-functional team from last mile to firstmile.
- Work on inventory and it dispatch according with making of NDR (non delivery report) report.
- Worked on improving the process so the shipment is delivered to customer Within given stipulated TAT.
- Handling team first mile team along with finance team (COD, FOD, Paid and To-pay).
- Worked on continuous improvement in process to smoothen first mile operation to build better relationship with customer.
- Managing of 35 -40 people (ground coordinator and field executive), utilization of resource in frugal ways to minimized cost.
- Maintaining Key matrix and KPI, for proper TAT delivery.
- Inventory Management –
- Continuous improvement of minimizing DEPSI (Damage, Excess, pilferage, shortage and interchange).
- From inward of material to sorting and sacking of material in accordance with 5s matrix
- Moving Bad inventory to liquidation center for loss recovery and warehouse hygiene.
- Overseeing storage of inventory at right location(using put to space app).
- Transport Management –
- Timely Placement of Vehicle (Agent, Regular and Adhoc) at warehouse for Dispatched to customers.
- Planning Milk runs to reduce transport cost.
- Managing reverse logistics with the same vehicle to reduce freight cost.
- · Timely placement of vehicle for carting and overseeing FM USLso that TAT of given shipment is not breach
Operation Associate
Rivigo Service Private
08.2018 - 02.2020
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Enhanced internal communication by implementing centralized information system, enabling greater collaboration and streamlined decision making.
- Conducted regular performance evaluations, providing constructive feedback to team members for continuous improvement.
- Retail partner and Business partner management.
- Documentation verification and validation of E-way bill with Tax invoice and bill of entry.
- Foreseeing damages/pilferage and placing them in quarantine area and resolving that case.
- Handling client call and keeping update about their consignment.
- Channelizing Forward Deliveries, ensuring delivery TAT are met.
- Keeping update finance department by providing them with weekly branch collection and handover MIS report in case of To-pay and paid collection.
- On basis on Rivigo freight calculation booking consignment for billing and retail client.
Education
Post Graduation Diploma - Operation Management
NMIMS
Mumbai 04.2001 -
Bachelor of Engineering - Mechanical Engineering Technology
Mumbai University, India
Mumbai, India 04.2001 -
Diploma, India - Mechanical Engineering
Abdul Razzak Kalsekar, India
Mumbai 04.2001 -
Skills
Data Analysis
undefinedCertification
Bearing & Lubrication ADVANCE TRANING INSTITUTE
reward and recognition
Pinnacle problem solver from CRM Department HEAD.
Timeline
Key Accounts Support
Gati Kintetsu Express Private
12.2023 - Current
Service Account Senior Associate
Delhivery
09.2021 - 12.2023
Assistant Manager
Grab A Grub A Services (Associated With Reliance)
03.2021 - 08.2021
Team Leader, Logistics
Delhivery
02.2020 - 02.2021
Operation Associate
Rivigo Service Private
08.2018 - 02.2020
Post Graduation Diploma - Operation Management
NMIMS
04.2001 -
Bachelor of Engineering - Mechanical Engineering Technology
Mumbai University, India
04.2001 -
Diploma, India - Mechanical Engineering
Abdul Razzak Kalsekar, India
04.2001 -
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