Safiullah Shaikh Sathakathullah
Duty Officer,Spicejet
Mumbai
Summary
To secure position in a reputable organization to expand my learning. Knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Actively seeking a Customer Service Executive/Officer/Supervisor/Manager position in an Aviation/Hospitality/Customer service Industry where my Hospitality, Customer service, Operational and Technical Skills can be put to good use.
Overview
13
13
years of professional experience
3
3
Certifications
6
6
Languages
Work History
Operation Manager
Charter X
04.2022 - Current
- Working as freelancer.
- Taking care of high profile passengers.
- Travelling with the passengers onboard.
- Recently traveled with Indian team and England team for BCCI.
- Managing logistical aspects related to charter flights.
- Ensuring smooth coordination and operations.
- Taking care of passengers and their baggages.
Duty Officer
Spicejet Limited
04.2022 - 03.2024
- Responsible for overseeing the day-to-day operations of the airline, including flight departures, arrivals, and ground handling activities.
- Ensuring the safety and security of passengers, crew, and aircraft is a top priority.
- Monitor and respond to any safety or security incidents, and implement corrective actions as needed.
- Providing excellent customer service is essential.
- Ensure that passengers receive prompt and courteous service, and that their concerns are addressed in a timely and professional manner.
- The Duty Officer is responsible for managing a team of ground staff, including check-in agents, baggage handlers, and other support staff.
- Providing guidance, coaching, and feedback to ensure that team members are performing their duties effectively.
Duty Supervisor
Spicejet Limited
04.2019 - 03.2022
- Responsible for overseeing the day-to-day operations of the airline, including flight departures, arrivals, and ground handling activities.
- Ensuring the safety and security of passengers, crew, and aircraft is a top priority.
- Monitor and respond to any safety or security incidents, and implement corrective actions as needed.
- Must ensure that passengers receive prompt and courteous service, and that their concerns are addressed in a timely and professional manner.
- Making allocation.
- Providing guidance, coaching, and feedback to ensure that team members are performing their duties effectively.
- Appointed as L&T incharge for maintaining L&T records, inventory, and manual fortnight trim sheets for entire station.
- Appointed as IROP in charge for maintaining IROP record.
Senior Customer Service Executive
Spicejet Limited
04.2017 - 03.2019
- Interacting with customers to resolve issues, provide information, and offer solutions.
- Resolving customer complaints in a timely and professional manner.
- Analyzing customer feedback to identify trends and areas for improvement.
- Developing and implementing new processes and procedures to enhance customer service.
- Providing training and development opportunities to customer service representatives to enhance their skills and knowledge.
- Providing regular reports to senior management on customer service performance and trends.
- Qualified load and trim officer for B737-700/800/900ER/Q-400(78Y),Q-400(90Y),B737-700SF,800SF.
- Preparing load sheet and LIR for the respective aircraft.
Customer Service Executive
Spicejet Limited
04.2013 - 03.2017
- Assist customers with booking flights, handling ticket purchases, and managing changes to reservations.
- Respond to various customer questions, including flight schedules, travel requirements, and other airline policies, providing accurate and up-to-date information.
- Delays, cancellations, or overbooked flights, CSRs manage re bookings, arrange alternative accommodations or transportation, and communicate solutions to passengers.
- Ensure passengers are informed about and comply with safety and security procedures, including ID verification, baggage restrictions, and airport security rules.
- Additional services for passengers with special needs, such as the elderly, disabled, or unaccompanied minors, ensuring their travel is as smooth as possible.
- Qualified load and trim officer for B737-700/800/900ER/Q-400(78Y),Q-400(90Y),B737-700SF,800SF.
- Preparing load sheet and LIR for the respective aircraft.
Customer Service Executive (United Airlines)
Livewel Aviation Private Limited
12.2012 - 12.2013
- Acting as point of resolution for passengers who have complaints and queries.
- Handling passengers queries.
- Handling Baggage makeup area.
- Check-in the passengers, boarding passengers.
- Was trained Security personnel.
- Ramp with the help of Supervisor.
Education
Bachelor's - Management Studies
Mumbai University
04.2012
Skills
- Effective Decision -Making
- Critical Thinking
- Multitasking
- Articulate Communicator
- Public Safety & Security
- Active Listening
Certification
Ground handling Courses from Livewel Private Limited.
Accomplishments
- Appreciation Letter for good job received on 2019-01-29.
- Outstanding Performance award in Quarter Jan-Mar2022.
Declaration
I hereby declare that all the information provided by me are true and correct to the best of my knowledge and belief.
Contact Information
- Email Address: safiullahshaikh4594@gmail.com
- Mobile Phone: +91 7666 698 445
Timeline
Operation Manager
Charter X
04.2022 - Current
Duty Officer
Spicejet Limited
04.2022 - 03.2024
Duty Supervisor
Spicejet Limited
04.2019 - 03.2022
Senior Customer Service Executive
Spicejet Limited
04.2017 - 03.2019
Customer Service Executive
Spicejet Limited
04.2013 - 03.2017
Customer Service Executive (United Airlines)
Livewel Aviation Private Limited
12.2012 - 12.2013
Bachelor's - Management Studies
Mumbai University