SAGAR KHORGADE

Company: Cognizant Cloud Infrastructure Services
Role: Test Environment Defect Manager
Experience: 9+ years

• Led defect management across multiple testing phases, collaborating with Program Test Manager and Test Leads.
• Managed Treasury Services applications, tracked recurring issues, and implemented fixes in future releases.
• Defined and refined defect management processes; coordinated with internal and vendor teams for timely defect closure.
• Approved project charters, defined scope, identified stakeholders, and secured initial funding.
• Created detailed project plans, conducted risk assessments, and managed communication strategies.
• Delivered daily reports on resource utilization and availability.
• Provided L2 support for Java, SAP, Salesforce, and non-SAP environments; performed troubleshooting across Windows and Linux servers.
• Supported IT infrastructure operations including Incident, Problem, Change, and Vendor Management.
• Implemented enhancements to existing processes; automated repetitive tasks and optimized release cycles.
• Migrated on-prem data centers and applications to cloud platforms.
• Maintained hardware inventory and monitored ticketing systems (JIRA, ServiceNow); updated and resolved service tickets.
• Ensured compliance with ITIL practices; supported internal audits and performance reporting.
• Conducted data analytics and resolved environment-related issues to ensure operational continuity.