Sagar Rajendra Kapadi
Panvel
Summary
To secure a responsible and challenging position in a reputed organization where I can leverage my 7+ years of experience in operations, supply chain management, and leadership to drive operational excellence, contribute to organizational success, achieve long-term business goals, and foster continuous professional growth.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Cluster Manager – Thane & Dombivli
Avillion Pvt. Ltd. (Amazon Now)
Thane & Dombivli
07.2026 - Current
- Managing end-to-end Last Mile delivery operations across Thane & Dombivli.
- Handling a large delivery workforce and ensuring smooth daily operations.
- Monitored key metrics like OTD, S2P, rider productivity, login hours, EPH, and serviceability to enhance operational insights.
- Manage rider onboarding, workforce planning, performance, attendance, and retention.
- Coordinating with store, UTR, vendor, and support teams to resolve operational issues.
- Drove operational efficiency and SLA adherence to improve overall customer experience.
- Managing escalations related to riders, stores, technology, connectivity, and serviceability.
- Supporting peak-hour planning, demand management, and manpower deployment.
Senior Manager – Flipkart Minutes (Dark Store)
Flipkart Minutes
Mumbai
02.2025 - 07.2026
- Led end-to-end dark store operations, ensuring SLA adherence, smooth order fulfillment, and consistent service quality in a high-volume quick-commerce environment.
- Managed shift planning, workforce allocation, recruitment, and training for in-charges, team leaders, and store staff, enhancing overall operational productivity.
- Oversaw inventory management, ensuring FIFO compliance, PO/GRN accuracy, and expiry control for food and vegetables, effectively minimizing wastage.
- Monitored key operational metrics including delivery TAT, breaches, PNA cancellations, rider productivity, and store efficiency, driving targeted improvements.
- Handled store administration, daily COD settlements for riders, audits, and compliance, while providing real-time updates to senior management.
- Prepared daily and monthly MIS reports and reviewed customer ratings and feedback to drive continuous operational improvement.
Operations Branch Head
DTDC Express Ltd.
Lower Parel
08.2022 - 01.2024
- Managed end-to-end logistics, e-commerce, warehouse, and transportation operations to enhance cost-effectiveness, operational efficiency, and service quality.
- Tracked KPIs, analyzed data, resolved escalations, and implemented process improvements across multiple projects to optimize operational workflows.
- Managed branch operations to ensure efficient service delivery and customer satisfaction.
- Coordinated logistics and dispatch for timely delivery of parcels and documents.
- Supervised staff training programs to improve service quality and operational efficiency.
Manager
Shadowfax Technologies Pvt. Ltd.
Panvel
09.2021 - 07.2022
- Managed key supply chain functions including sourcing, purchasing, transportation, warehousing, distribution, and deliveries.
- Coordinated end-to-end logistics and order movement, achieving timely and accurate fulfillment.
- Identified and implemented cost-reduction initiatives, optimizing overall supply chain costs.
- Monitored supply chain performance, supporting process improvements to enhance operational efficiency.
Manager (Operations)
Grab A Grub Services Pvt. Ltd.
Andheri - Mumbai
07.2019 - 08.2021
- Managed Mumbai operations for key clients Flipkart, Zepto, Big Bazaar, BigBasket, and Shadowfax, ensuring seamless service delivery.
- Oversaw end-to-end Last Mile Delivery (LMD) operations, ensuring SLA adherence and service quality.
- Led and supervised a team of 12 Team Leaders and a large delivery workforce.
- Coordinated with payment teams to ensure timely disbursement of delivery associates (DA) payments.
- Collaborated with technology and supply teams to resolve system issues and ensure uninterrupted operations.
- Managed vendors and additional manpower during peak demand periods.
Sales & Marketing Executive
Mumbai Tarun Bharat (Newspaper)
Wadala, Mumbai
10.2015 - 03.2017
- Handled key accounts to increase advertisement volume and achieve targeted order tonnage.
- Managed key accounts to drive advertisement volume increase and meet targeted order tonnage.
- Led corporate advertising campaigns across multiple sectors to enhance brand presence.
- Coordinated political party advertisement campaigns to effectively reach target audiences.
- Worked as a Marketing Executive in Raigad, managing regional sales and advertising operations.
Junior Manager Head
Yes Bank Ltd.
Mumbai
- Worked in the Dispatch Department as Junior Manager at the Head Office (Indiabulls).
- Prepared and maintained MIS reports to enhance visibility of dispatch and courier operations.
- Cross-verified courier company billing data, ensuring accuracy and supporting cost control measures.
- Coordinated with courier partners to facilitate smooth and timely dispatch operations.
Product Manager
Royal Lather Pvt. Ltd.
- Managed product listings across online platforms to enhance visibility.
- Edited product images using Photoshop to improve presentation.
- Provided support for online application operations by troubleshooting issues and assisting users.
Education
Bachelor of Science -
Mumbai, IndiaHSC -
KMS Shirodkar Junior College
MumbaiSSC -
Shirodkar High School SSC
Mumbai, IndiaSkills
- Last Mile Delivery
- Operations & Process Management
- Supply Chain & Logistics
- Warehouse & Inventory Control (FIFO)
- KPI & MIS Reporting
- Cost Optimization
- Vendor management
- Customer Experience
- Microsoft Excel
- Team leadership
- Employee Engagement
- Consultative skills
Achievements Strengths
96648 97943
Languages
Marathi
Upper Intermediate
B2
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
Cluster Manager – Thane & Dombivli
Avillion Pvt. Ltd. (Amazon Now)
07.2026 - Current
Senior Manager – Flipkart Minutes (Dark Store)
Flipkart Minutes
02.2025 - 07.2026
Operations Branch Head
DTDC Express Ltd.
08.2022 - 01.2024
Manager
Shadowfax Technologies Pvt. Ltd.
09.2021 - 07.2022
Manager (Operations)
Grab A Grub Services Pvt. Ltd.
07.2019 - 08.2021
Sales & Marketing Executive
Mumbai Tarun Bharat (Newspaper)
10.2015 - 03.2017
Product Manager
Royal Lather Pvt. Ltd.
Junior Manager Head
Yes Bank Ltd.
Bachelor of Science -
HSC -
KMS Shirodkar Junior College
SSC -
Shirodkar High School SSC