Sagar Uparkar
electronic and telecommunication
Thane
Summary
Dynamic Service Engineer with a proven track record at Massimo Batteries, enhancing client retention through exceptional technical support and proactive problem-solving. Skilled in equipment installation and operational support, I consistently improved service quality and customer satisfaction by leveraging my technical expertise and strong communication skills.
Overview
8
8
years of professional experience
Work History
Service Engineer
Massimo Batteries
04.2022 - 07.2023
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Contributed to company growth by generating new business leads through positive word-of-mouth referrals from satisfied clients.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
Service Engineer
Microtek Pvt Ltd
02.2021 - 03.2022
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Installed, configured and tested equipment on specialized platforms.
- Analyzed and evaluated performance and optimized efficiency.
Service Engineer
Saniya Service Center
08.2016 - 03.2020
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Engaged in first-level support for customers requiring routine support and troubleshooting.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
Machine Operator Technician
Flash Electronics (India) Private
08.2015 - 08.2016
- Achieved consistent product quality by performing regular quality checks and adjusting machine settings accordingly.
- Set up and ran machinery to produce exceptional products for industrial needs.
Education
ITI -
Industrial Traning Institute Oros
Sindhudurga 04.2001 -
High School Diploma -
Shri Ravalnath Vidyamandir Highschool
Sawantwadi, India 04.2001 -
Skills
Technical support
Field service
Installation coordination
Equipment installation
Equipment assembly
Operational support
Timeline
Service Engineer
Massimo Batteries
04.2022 - 07.2023
Service Engineer
Microtek Pvt Ltd
02.2021 - 03.2022
Service Engineer
Saniya Service Center
08.2016 - 03.2020
Machine Operator Technician
Flash Electronics (India) Private
08.2015 - 08.2016
ITI -
Industrial Traning Institute Oros
04.2001 -
High School Diploma -
Shri Ravalnath Vidyamandir Highschool
04.2001 -
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