Sagar Gopal Potle
Mumbai
Summary
Professional and highly skilled educator with extensive experience in curriculum development, instructional design, and educational technology integration. Strong focus on team collaboration and consistently achieving measurable results. Adaptable to changing needs and recognized for providing impactful and innovative solutions in educational settings. Excel in communication, analytical thinking, and strategic planning, ensuring effective learning outcomes and continuous improvement. Personable and driven, with a passion for fostering educational excellence and growth. Possesses a deep understanding of curriculum development and instructional strategies, coupled with strong analytical and organizational skills. Committed to leveraging expertise to enhance educational programs and support student success. Experienced in handling diverse customer inquiries and resolving issues promptly. Utilizes effective communication techniques to ensure customer satisfaction. Track record of maintaining high service standards and fostering positive customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
International Recruitment Manager
ApplyBoard India Pvt LTD
04.2024 - 09.2024
- Represent ApplyBoard brand to promote ApplyBoard services to agents, international educators, and prospective students
- Increase international student enrolment at ApplyBoard by recruiting international students from diverse regions
- Negotiate terms of engagement, provide training to agents and their staff, and keep the agent contacts engaged with ApplyBoard through regular communication
- Undergo presentations in the local marketplace to further promote ApplyBoard
- Train and guide agents to improve the quality and volume of international applicants, ensuring top quality
- Disseminate communications and activities online using CRM and social media platforms including delivering key messages and encouraging engagement from potential and current students
- Implement marketing and recruitment strategies through research and market analysis to maximize international student outreach
- Proactively undergo agent outreach
- Enhanced employer brand visibility on social media platforms, attracting higher caliber of applicants.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Study Abroad Consultant - Senior Counsellor
IDP Education Mumbai
01.2019 - 02.2024
- Providing potential students with the accurate information about Universities and the Australian Education Framework for their career enhancement
- Assisting student with the appropriate visa information and policy to easy transition for immigration
- Authenticate financial documents provided by the student sponsor or parents through the appropriate verifying channels
- Provide the student and sponsor with the Financial Evidentiary matrix for better understanding for funds
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Visa Application lodgement as per the updated guidelines provided by the Immigration department and providing the same details to the student for appropriate documentation process
- Researched latest market trends to provide current knowledge to clients
- Managed revenue models, process flows, operations support and customer engagement strategies
- Created and optimized records management strategies to coordinate and Application information
- Handled any problems or issues during application or visa implementation
Support Officer
Immigration New Zealand – Visa Services
04.2012 - 10.2018
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Interacting with company's clients and stakeholder to provide them with information to address inquiries regarding different type of visa categories and resolving any requests
- Maintain External healthy relationships with Clients and consultants, stakeholder, Immigration advocates/agents, General public
- Enhancing the level of customer satisfaction
- Ability to work in group as well as individually
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Investigated locations to confirm applicant data, conducted background checked and assessed premises for compliance with visa requirements
- Created, prepared, and delivered reports to various departments.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
Customer Service Executive
TT Services NZ visa
08.2011 - 12.2011
- Interact with customers and explaining them the visa details and type details
- Attending the incoming calls and do follow ups for required cases
- Coordinating with the counter team
- Ensure that all requirements are exceeded at service level
- Providing the required information to the customers and agents
- Provide training to the new employees in administrative tasks
- Managing records and office data
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Executive
Universal Weather And Aviation
01.2010 - 05.2010
- Greet Guest, Captains and Operators who arrives at the terminal
- Calculate the Landing Parking and other charges for International and domestic registries flights for Cash and Credit holding flight and issues valid receipt (Tax Invoice, only for Cash Payment) and stamping the Flight plans, Boarding Pass, Passenger Manifest and GecDec (If Applicable)
- Inspect the terminal building periodically for cleanliness and check all passenger amenities like ,lounge furniture, toilets, drinking water facility, air conditioning, lighting, etc
- Attend all Arrivals and Departure taking place in the Terminal Building
- Escort to passenger to security hold and ensure their smooth transit by close liaison with regulatory agencies functioning at the airport and concerned protocol officials
Public Relations Officer
General Aviation Terminal, Mumbai Airport
04.2009 - 12.2009
- Calculating Landing, Parking charges and other billing related Work
- Inspect the terminal building periodically for cleanliness and check all passenger amenities like ,lounge furniture, toilets, drinking water facility, air conditioning, lighting, PA system, Flight Information Display Boards, Conveyor Belts etc are available as per norms
- Ensure adequate measures are in place for the safe and secure movement of passengers including VIP's / CIP's through the GA Terminal
- Attend to all V VIP movements at the GA Terminal and ensure their smooth transit by close liaison with regulatory agencies functioning at the airport and concerned protocol officials
Education
Bachelor of Commerce - Accounting And Finance
University Of Mumbai
Mumbai, India03-2012
Professional Diploma of Ground Staff - Aviation Management
Avalon Aviation Academy
Mumbai, India03-2009
Skills
- Data-driven decision making
- Contract negotiation skills
- Visa regulations
- Data verification
- Fraud investigation
- Documentation and reporting
- Computer proficient
- Risk assessments
- Customer and student assistance
- Operational improvements
- Client Relationships
Accomplishments
- Achieved Accurate Risk Assessment by introducing Standard Operating Procedures for Nationality wise risk and course study parameter.
- Awarded Best Performer for 4 consecutive years in the annual performance review through effectively by delivering above and beyond.
Certification
- QEAC Certification from Professional International Education Resource (PIER) in 2019
- Certificate in Online Learning Instruction – Various Universities and Colleges from Australia
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Marathi
Intermediate (B1)
Arabic
Beginner (A1)
Timeline
International Recruitment Manager
ApplyBoard India Pvt LTD
04.2024 - 09.2024
Study Abroad Consultant - Senior Counsellor
IDP Education Mumbai
01.2019 - 02.2024
Support Officer
Immigration New Zealand – Visa Services
04.2012 - 10.2018
Customer Service Executive
TT Services NZ visa
08.2011 - 12.2011
Customer Service Executive
Universal Weather And Aviation
01.2010 - 05.2010
Public Relations Officer
General Aviation Terminal, Mumbai Airport
04.2009 - 12.2009
- QEAC Certification from Professional International Education Resource (PIER) in 2019
- Certificate in Online Learning Instruction – Various Universities and Colleges from Australia
Bachelor of Commerce - Accounting And Finance
University Of Mumbai
Professional Diploma of Ground Staff - Aviation Management
Avalon Aviation Academy
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