Sahil Darekar
Bhayander
Summary
Luxury hospitality professional with 8+ years of experience in five-star hotel operations. Passionate about guest service, detail-oriented, and energetic, I strive for excellence and have had the privilege of working with remarkable teams throughout my career.
Overview
2026
2026
years of professional experience
Work History
Assistant Front Office Manager
The Leela
02.2023 - Current
- Overseeing the daily operations of the front office, ensuring smooth guest check-in/check-out processes, room assignments, and reservations.
- Coordinating with other departments (housekeeping, maintenance, etc.) to address guest requests and concerns.
- Assisting in recruiting, training, and mentoring front office staff, including receptionists, concierge, and bell staff.
- Monitoring employee performance, providing feedback, and conducting regular performance evaluations.
- Ensuring staff adheres to company policies, protocols, and service standards.
- Resolving guest complaints and concerns in a professional and efficient manner.
- Ensuring high levels of guest satisfaction by responding promptly to inquiries, requests, or issues.
- Assisting with VIP guest services or special requests to ensure a memorable experience.
- Supervising the check-in/check-out procedures to ensure efficiency and accuracy.
- Ensuring that guest records are properly maintained, including guest preferences and special requirements.
- Assisting in managing room availability, reservations, and room rates.
- Coordinating with the reservations department to maximize room occupancy and revenue.
- Overseeing cash handling, billing, and ensuring proper accounting practices are followed.
- Monitoring financial transactions at the front desk, such as posting charges and processing payments.
- Preparing daily reports and logs, including occupancy, revenue, and any unusual incidents.
- Ensuring that the front office area is well-organized, clean, and maintained.
- Managing shift schedules for front office staff to ensure proper coverage during peak times.
- Acting as a liaison between the front office team and other departments within the hotel (e.g., housekeeping, maintenance, and food & beverage).
- Handling communication with guests, management, and other staff members to ensure seamless operations.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Ensuring that the front office staff presents a professional and welcoming image to guests.
- Upholding the hotel's brand standards by enforcing proper grooming, behavior, and guest service practices.
Front Desk Manager
The Ritz Carlton, Pune
07.2023 - 02.2025
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Ensures recognition of employees is taking place across areas of responsibility.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures compliance with all Front Office policies, standards and procedures.
- Provides services that are above and beyond for customer satisfaction and retention.
- Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Duty Manager
Grand Hyatt Mumbai Hotel & Residences
01.2023 - 07.2023
- Mapping training need requirements- existing and fresh blood
- Designing training modules
- To Handle, meet the guest and close the queries
- Departmental rostering and manpower planning
- Managing front desk operations – arrivals and departures and Night Auditing
- To check on VIP reservations, complete their pre-registration formalities and extend to them the VIP courtesies.
- To maintain up-to-date information on room rates, current promotions, offers and packages
- To prepare, understand and communicate all relevant daily, weekly and monthly reports and statistics.
- Review room inventory and position
- Ensuring maximum optimization of room inventory so as to maximize revenue generation
- Checking Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Preparing daily, weekly and monthly reports.
- Monitor Guest High balance and liaise with guest accordingly so as to ensure profitability and guest comfort.
Duty Manager
The Leela Ambience Gurugram Hotel & Residences, Premier Lifestyle Hotel
01.2022 - 01.2023
- Night Auditing
- Review room inventory and position
- Ensuring maximum optimization of room inventory so as to maximize revenue generation
- Checking Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Collaborated with reservation and housekeeping team members to handle guest requirements from check-in through check-out.
- Preparing daily, weekly and monthly reports.
- Monitor Guest High balance and liaise with guest accordingly so as to ensure profitability and guest comfort.
- Ability to maintain proper mental attitude and physical stamina to deal effectively with guests, colleagues, management while meeting deadlines and working under pressure.
Duty Manager
Taj Group Of Hotels
01.2021 - 01.2022
- Night Auditing
- Cash Float/Handling Cashiering
- Blocking of rooms as per guest’s preferences & history.
- Review room inventory and position
- Ensuring maximum optimization of room inventory so as to maximize revenue generation
- Checking Updated customer accounts with add-on room charges, including minibar use and room service bills.
Front Office Executive
The Taj Mahal Palace and Tower, Mumbai
09.2019 - 01.2021
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Blocking of rooms as per guest’s preferences & history.
- Review room inventory and position
- Ensuring maximum optimization of room inventory so as to maximize revenue generation
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Collaborated with reservation and housekeeping team members to handle guest requirements from check-in through check-out.
- Preparing daily, weekly and monthly reports.
- Monitor Guest High balance and liaise with guest accordingly so as to ensure profitability and guest comfort.
Front Office Associate
Taj Palace, New Delhi
06.2018 - 09.2019
- Worked at a Reception, Cashier & Concierge
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Manage and update guest profile and customize rooms and service.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Monitor guest feedback system on daily basis to evaluate client satisfaction, suggestions, positive and negative feedback, to understand and respond on the same and action service recovery, assuring guest of smooth service in the future, to retain clients and maintain long term relationship with them.
- Monitor all daily reports; log book, inventories and indents.
- Respond to all guest queries and feedback
Trainee
The Taj Mahal Palace, Mumbai
- Obtained Best trainee front office certification.
- Used Opera to keep detailed process notes on daily task.
- Shadowed senior team members to learn all related jobs.
- Increased understanding of hotel industry processes by assisting front office with administrative tasks.
Education
MBA - Finance
Symbiosis
B.Sc - Hospitality Administration And Management
Institute of Hotel Management, Gwalior
01.2018
Higher Secondary (12th) - Science Education
Abhinav College, Mira Bhayandar
Mira Bhayandar, MH01.2015
Secondary (10th) - undefined
St Aloysius English High School Mira Bhayandar
Mira Bhayandar, MHSkills
- Customer Service: Exceptional ability to address guest inquiries, complaints, and ensure satisfaction
- Leadership: Skilled in managing, training, and motivating front office staff
- Communication: Strong verbal and written communication skills for interacting with guests and staff
- Problem-Solving: Quick thinker with strong decision-making skills to resolve issues effectively
- Sales & Upselling: Ability to promote hotel services and increase revenue through upselling
- Financial Management: Experience in billing, invoicing, and financial reporting
- Hotel Operations Knowledge: Understanding of front office, housekeeping, and maintenance operations
- Crisis Management: Calm under pressure, handling emergencies and guest concerns efficiently
- Adaptability: Flexible and able to work under changing conditions, including weekends and holidays
Accomplishments
- Manager of the Month Oct 2024 -The Ritz Carlton Pune
- Manager of the Month July 2024 -The Ritz Carlton Pune
- Guest Voice Champion Aug 2024 -The Ritz Carlton Pune
- Manager of the Month Apr 2024 -The Ritz Carlton Pune
- Highest upseller of Month Feb 2024 - The Ritz Carlton Pune
- Manager of the Month Jan 2024 - The Ritz Carlton Pune
- Manager of the Year 2023-The Ritz Carlton Pune
- Highest Upsell Year 2023-The Ritz Carlton Pune
- Guest Voice Champion Nov Dec 2023 -The Ritz Carlton Pune
- Received personal appreciation email from CEO Mr. Mark Hoplamazian of Hyatt Hotels for exceptional guest feedback submitted directly to the CEO
Personal Profile
- Date Of Birth : 29-sept-1997
- Marital Status : Unmarried
- Nationality : Indian
- Gender : Male
Timeline
Front Desk Manager
The Ritz Carlton, Pune
07.2023 - 02.2025
Assistant Front Office Manager
The Leela
02.2023 - Current
Duty Manager
Grand Hyatt Mumbai Hotel & Residences
01.2023 - 07.2023
Duty Manager
The Leela Ambience Gurugram Hotel & Residences, Premier Lifestyle Hotel
01.2022 - 01.2023
Duty Manager
Taj Group Of Hotels
01.2021 - 01.2022
Front Office Executive
The Taj Mahal Palace and Tower, Mumbai
09.2019 - 01.2021
Front Office Associate
Taj Palace, New Delhi
06.2018 - 09.2019
B.Sc - Hospitality Administration And Management
Institute of Hotel Management, Gwalior
Higher Secondary (12th) - Science Education
Abhinav College, Mira Bhayandar
Secondary (10th) - undefined
St Aloysius English High School Mira Bhayandar
Trainee
The Taj Mahal Palace, Mumbai
MBA - Finance
Symbiosis
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