Saika Shaikh
Associate - Operations
Pune
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of post-secondary education
2
2
Certifications
Work History
Associate - Operations
IGT Solutions
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Promptly responded to inquiries and requests from prospective customers.
Education
BBA - Computer Application
Pune University
Pune 05.2022 - 07.2023
Skills
Customer Relations
Certification
Certification in MS Office (Completed at Disha Computer)
Timeline
Associate - Operations
IGT Solutions
01.2024 - Current
Certified Proficient in MS Word, Excel, PowerPoint
09-2023
Certification in MS Office (Completed at Disha Computer)
08-2023
BBA - Computer Application
Pune University
05.2022 - 07.2023
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