Seasoned collection specialist well-versed in collections procedures, payment plans and regulatory compliance. Financially literate and sympathetic manager of corporate-hired collections and debt acquisition operations with tact in customer persuasion and empathy. Supportive and emotionally aware team member, providing guidance to employees throughout stressful and confrontational interactions with public.
Debt recovery expertise
Portfolio Management
Patience and Persistence
Data entry proficiency
Teamwork and Collaboration
Problem-solving abilities
Time Management
Managing Delinquent Accounts
Persuasive Negotiation
Advanced Excel Functions