SAJID SHAIKH
Senior Claims Handler
Thane
Summary
Professional claims management specialist prepared to excel in overseeing and resolving complex claims. Proven ability to deliver impactful results through effective analysis, negotiation, and communication. Strong emphasis on team collaboration and adaptability to evolving requirements. Known for reliability, problem-solving skills, and customer-focused approach.
Overview
14
14
years of professional experience
16
16
years of post-secondary education
Work History
Senior Claims Handler
Willis Towers Watson
07.2017 - Current
- Working as a Senior claims handler in WTW since 2017. I handle more than 600 claims for high profile Insured example Qatar Airways, Israel Aerospace Industries, Egypt Air, Embraer, Airbus and Lufthansa.
- Expertise in complex, high profile claims, liability, third party, baggage, Hull and Spares claims which usually range between USD 20k to a total loss for an aircraft which may go beyond USD 50 million.
- Manage Bordereau claims right from FNOL to interims update to claim collection.
- Preparing Renewal stats to ensure that premium reflects the right picture.
- Represented Aerospace team for the automation process. Written BRD and also carried out the UAT testing until the project went live.
- Additional responsibility includes sending ECF report to the team to ensure that underwriter queries are resolved in timely manner.
- Meetings with the clients on renewal.
- Reduced claim resolution times by proactively addressing potential issues and effectively communicating with involved parties.
- Managed high volumes of complex claims, demonstrating exceptional attention to detail and organizational skills.
- Mentored junior administrators, sharing knowledge of claims processes and best practices to help them develop their skills further.
- Effectively negotiated settlements with claimants while maintaining positive relationships on behalf of the organization.
- Provided excellent customer service by responding promptly to inquiries from policyholders, providers, and colleagues regarding claim status or issues encountered during processing steps.
- Followed up with insured individuals regarding premium and deductibles payments.
Senior Associate Ops
WNS Global Services
06.2014 - 07.2017
- Managing British Gas (UK) customer’s utility complaints on email, maintaining the account related work (i.e.
- Refund, bills, opening and closure of the accounts) from SAP application.
- Working under the compliance parameters of OFGEM (utility regulatory of UK).
- Personalizing each and every email as per the customer’s query, providing live calculations of the bills and meter readings, in order to update it on the account of the customers.
- Attempt to retain all those unhappy customers, who have already planned to leave British Gas for any obvious reasons by providing them an extraordinary customer service.
Telly Sales Executive
Dun & Bradstreet
08.2013 - 02.2014
- Interacting with CFO’s Managing Directors [i.e.
- CXO level people] of MNC’s and Banks.
- In order to do analysis on different projects through mail as well as verbal communication.
- Inviting CXO level people to attend Commercial Conference / Seminars held by D&B And reserving seats for the particular Event as per the mail confirmation.
Team coordinator
DHL ( Spenta Vision )
09.2011 - 05.2012
- Customer First Process Designation:,.
- Responsibilities:- Managing customers from the time they sign up a new account with DHL till the time they trade to potential with DHL.
- Interacting with customers and escalating their queries to their respective territory managers so that the customers trade with DHL.
- Preparing and maintaining MIS of all the team members.
- Built strong relationships with customers through positive attitude and attentive response.
- Addressed customer service overflow to reduce complaints.
Customer Service Representative
Birla Sun life Insurance
07.2010 - 06.2011
- JOB PROFILE:-Worked as a CSR(Customer Service Representative) in Renewing Customer’s Policies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Recommended Policies to customers, thoroughly explaining details.
Education
Bachelor in Commerce - Economics And Accounting
Mumbai University
Mumbai 06.2010 - 07.2013
HSC -
MapkhanJunior College of Arts & Commerce.
Mumbai 06.2008 - 01.2010
High School Diploma -
St Lawrence Engligh High School
Mumbai 06.1997 - 06.2008
Skills
Microsoft Office
Written Communication
Computer skills
Supervision
Planning and Coordination
Swimming, Gym, Riding Motor Bikes, Volley ball, badminton, Cricket
Riding Motor bikes to different parts of the country, Playing Volley Ball as a center player, Cricket as all-rounder, Badminton as attacker, Gym to maintain a good lean physic, Swimming for stamina.
Timeline
Senior Claims Handler
Willis Towers Watson
07.2017 - Current
Senior Associate Ops
WNS Global Services
06.2014 - 07.2017
Telly Sales Executive
Dun & Bradstreet
08.2013 - 02.2014
Team coordinator
DHL ( Spenta Vision )
09.2011 - 05.2012
Customer Service Representative
Birla Sun life Insurance
07.2010 - 06.2011
Bachelor in Commerce - Economics And Accounting
Mumbai University
06.2010 - 07.2013
HSC -
MapkhanJunior College of Arts & Commerce.
06.2008 - 01.2010
High School Diploma -
St Lawrence Engligh High School
06.1997 - 06.2008
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