SAKSHI BHALLA
Product Manager-II | PMO
Pune
Summary
Skilled Product Manager with over 3 years of experience majorly in Healthcare Services Domain. Proficient in product roadmap development,conceptualization, execution, and performance reporting of product and user story creation with hands-on experience in managing marketing campaigns, social media, and solid knowledge of CRM integrations, such as Salesforce. Capable of developing and implementing a process/technology strategy by mapping and transitioning traditional processes to a digital one with cross-functional partners.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Product Manager- II
Bajaj Finserv Health
05.2024 - Current
- Collaborated with sales teams to develop effective training materials & ensuring portal adoption
- Implementing advanced technology to revamp provider onboarding flow using SFDC
- Prioritized roadmap in order to achieve product goals and metrics
Product Manager
Bajaj Finserv Health
8 2022 - 04.2024
- Working with cross-functional teams ; engineering, design, and marketing to develop and pursue product strategy
- Strong product management skills, with the ability to manage multiple projects and priorities simultaneously
- Strategizing notifications plan & Monitoring, analyzing the performance metrics, leveraging A/B testing to optimize click-through rates and conversion rates ; impacted on increased engagement time on app, feature acquisition through pop up notifications
- Performing end to end sanity of the features and coordinating with tech teams for issue resolution
- I managed to analyze the ongoing physical agreement signing worked to move the process to E-agreement signing along with storage of stamp papers by getting the API workflow on the SFDC Vlocity) resulting in cutting 67% cost on physical storage of stamps and agreement signing
- Execution of a transformational program "Surgery Assistance" for customer lead generation leading to direct lead & customer details passed on to partner hospitals through in house developed portal "Partner Centre" impacting on larger customer base & provider engagement
- Implementing advanced technology to build innovative business solutions and systems along with working on GTM plans ; moving to automated journeys through vlocity & migrating to PowerBi for integrated reports.
Assistant Product Manager
Bajaj Finserv Health
07.2021 - 08.2022
- Responsible for gathering day-to-day data requirements, involving projections and market research
- Improving data actionability, sales coordination & reporting
- Handling migration for Salesforce from CRM to Vlocity
- Conducting system & process trainings
- Working as onboarding specialist and conducting sanity checks for build releases
- Developed revenue generating systems like hospital onboarding & listing, leading to 36% increase is hospital onboarding & visibility
Associate Recruiter
iPlace
07.2019 - 07.2020
Retail Sales Manager
Torqus Systems Private Limited Times Internet
02.2019 - 07.2019
Education
MBA - Marketing
Dr.D.Y. Patil , Global business school and research centre
Pune, Maharashtra 01.2017 - 04.2019
BBA - Marketing
Prestige Institute of Management & Research
Indore, Madhya Pradesh 01.2014 - 04.2017
Skills
- Cross-functional team collaboration
- Proficient in Microsoft suite
- Tools - Clever tap & Google Analytics
- Azure Cloud services
- Salesforce integration
- Data Visualization tools (power Bi)
- Figma
- Strategic Planning Wire framing
- User Story creation Market research
- Stakeholder management
Awards
- 'Hero of the Month' Award for managing end to end appointment booking along with appointment reconciliations
- 'Hero of the Quarter' Award for successfully delivering E-Agreement process for provider onboarding
- 'Sharp Shark' Award for successful go live of Surgery assistance project with 150+ Hospitals
Timeline
Product Manager- II
Bajaj Finserv Health
05.2024 - Current
Assistant Product Manager
Bajaj Finserv Health
07.2021 - 08.2022
Associate Recruiter
iPlace
07.2019 - 07.2020
Retail Sales Manager
Torqus Systems Private Limited Times Internet
02.2019 - 07.2019
MBA - Marketing
Dr.D.Y. Patil , Global business school and research centre
01.2017 - 04.2019
BBA - Marketing
Prestige Institute of Management & Research
01.2014 - 04.2017
Product Manager
Bajaj Finserv Health
8 2022 - 04.2024
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