Sakshi Sharma
Customer Service Manager
Mumbai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Closing Manager
AHMAHF EMPIRE
09.2022 - 01.2024
- Developed refinements to streamline closing processes.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Interacted well with customers to build connections and nurture relationships.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
ASSOCIATE MANAGER
INVESTORS CLINIC
01.2021 - 08.2022
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Implemented new technologies to streamline workflows and improve overall team performance in achieving targets.
Telecalling
Lodha Amara
06.2018 - 12.2020
- Supported marketing campaigns by conducting targeted outreach efforts via phone calls to prospective customers.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Answered calls, took messages, and transferred calls to correct individuals.
- Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
CABIN CREW
GO AIRLINES
03.2016 - 05.2018
- Checked personnel for proper uniforms and safety equipment.
- Responded to passenger emergencies to provide first aid.
- Oversaw maintenance of all required equipment and sent it out for required services.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Education
Bachelor of Commerce - Accounting
Jaipur University
Mumbai 04.2001 -
SSC - Schooling
Mumbai University
Mumbai, India 04.2001 -
HSC - Commerce & Accounting
LDS Sonawane College
Mumbai, India 04.2001 -
Skills
Management Team Building
Product Development
KPI Tracking
Business Management
Operational Efficiency
Industry Awareness
Professionalism
Data Analysis
Interpersonal Skills
Attention to Detail
Timeline
Closing Manager
AHMAHF EMPIRE
09.2022 - 01.2024
ASSOCIATE MANAGER
INVESTORS CLINIC
01.2021 - 08.2022
Telecalling
Lodha Amara
06.2018 - 12.2020
CABIN CREW
GO AIRLINES
03.2016 - 05.2018
Bachelor of Commerce - Accounting
Jaipur University
04.2001 -
SSC - Schooling
Mumbai University
04.2001 -
HSC - Commerce & Accounting
LDS Sonawane College
04.2001 -
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