Sakshi Tiwari
Front Office (guest Services)
Mumbai
Summary
Dynamic Front Office Executive excelling in client relations and office operations management. Proven expertise in streamlining processes, enhancing productivity, and leveraging tech tools to boost efficiency. Strong interpersonal skills ensure excellent customer experiences.
Professional administrative specialist with keen eye for detail and exceptional organizational skills. Successfully managed office operations and facilitated smooth communication between departments, ensuring seamless workflow. Renowned for reliability, adaptability, and fostering collaborative team environment.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Front Office Executive
The Westin Mumbai Powai Lake
01.2026 - Current
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Facilitated seamless communication between departments through effective coordination and scheduling of meetings.
- Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Front Office Supervisor
Aurika Skycity, Mumbai
09.2023 - 12.2025
- Joined as Front Office Supervisor, manage guest queries and check-in / check-out processes, maintained front desk procedures in line with organizational SOP's, resolving guest queries/issues to maintain service excellence.
Guest Service Associate
The Fern - An ecotel hotel, Mumbai
01.2023 - 09.2023
- Joined as an Guest Service Associate, assistance in daily front desk operations, provide exceptional service to guests.
Industrial Training
ITC Maratha, Mumbai
06.2022 - 10.2022
- Completed internship in four major departments of the hotel.
Education
B.Sc - Hospitality Studies
IIHM
01-2022
Higher Secondary - undefined
J H Poddar Jr College
01-2019
Skills
- Time Management
- Communication Skills
- Planning and Execution
Customer engagement
Leadership and supervision
Operations management
Telephone reception
Timeline
Front Office Executive
The Westin Mumbai Powai Lake
01.2026 - Current
Front Office Supervisor
Aurika Skycity, Mumbai
09.2023 - 12.2025
Guest Service Associate
The Fern - An ecotel hotel, Mumbai
01.2023 - 09.2023
Industrial Training
ITC Maratha, Mumbai
06.2022 - 10.2022
Higher Secondary - undefined
J H Poddar Jr College
B.Sc - Hospitality Studies
IIHM
Dealing with new challenges
Love to deal with the challenges
Explore new things