Salim Khan
Senior Technical Advisor
Navi Mumbai
Summary
With a distinguished career spanning over 16 years, I am currently serving as a Senior Partner Technical Advisor at Microsoft India. My journey in the tech industry began with roles such as Technical Consultant, Technical Leader, Trainer, and Senior System Engineer at esteemed companies like Wipro and LTI. Throughout my career, I have been recognized for my innovative ideas and my ability to work both hard and smart. My roles have allowed me to lead FTEs within Wipro and the supplier teams globally and participate in the onboarding of teams at delivery partners like Mindtree, Gigmos, Wicresoft and Infosys. I am self-reliant and innovative. I am known for my agile approach to problem-solving, thriving under pressure, and maintaining a growth mindset. My never-ending hunger for learning something new keeps me on the cutting edge of Microsoft technologies. I am looking forward to bringing these skills and experiences to future opportunities.
Overview
16
16
years of professional experience
4
4
Languages
Work History
Senior Technical Advisor
Microsoft
5 2018 - Current
- Perform complex troubleshooting, conduct technical roadblock reviews, and provide subject matter expertise (SME) reviews
- Escalate support (level 300+) for vendor teams on Azure, Exchange, Azure, Security and Compliance, M365 Copilot, and directly troubleshoot complex scenarios with customers
- Assist customers in planning and executing consolidated Tenant-to-Tenant migrations, including Office 365 onboarding and on-premises Exchange to Exchange Online migrations using native and third-party migration tools
- Implement and troubleshoot cross-tenant FreeBusy issues, both for single Hybrid (on-premises Exchange and EXO Tenant) and Hybrid scenarios
- Provide expert assistance on multiple complex SMTP routing and mail flow scenarios, including migration from third-party spam filtering solutions to EOP
- Collaborate on Microsoft security and compliance solutions, such as Data Loss Prevention, trainable classifiers, EDM, Sensitive Information Types, Data Lifecycle Management, Retention Management, Sensitivity Labels, AIP Scanner, eDiscovery, and advanced eDiscovery
- Demonstrate expertise in Microsoft Defender for Office and Endpoint, including advanced threat protection implementation (SPF, DKIM, DMARC, Impersonation, Anti-spoofing) with complex email routing, alerts, and incidents
- Implement Active Directory synchronization using AAD Connect (formerly known as Entra Connect), deploy ADFS, manage certificates, and handle identity management and Azure AD Privileged Identity Management (PIM)
- Conduct complex Outlook troubleshooting, optimize performance, and explore beta and preview features for early customers
- Handle data import and archiving tasks
- Manage end-to-end operations with vendors such as Gigmos, LTI, Wicresoft, Infosys, and Concentrix
- Lead multiple remote support teams
- Provide skill-gap analysis, readiness plans, and ramp activities for Delivery Partner engineers/advocates, ensuring high-level technical expertise and agility
- This includes identifying readiness needs, creating specific content, and coordinating release activities
- Contribute to Supportability initiatives, including case analysis, pattern recognition, and deflection efforts, collaborating with stakeholders like Supportability Program Managers
- Lead WBR (Weekly Business Review) and MBR (Monthly Business Review) calls, assessing progress and identifying areas for improvement
- Perform process gap analysis
- Handle capacity planning
- Ensure operational excellence with a customer-centric approach
- Manage end-to-end escalations
- Achieved visible improvements in metrics on multiple occasions, recognized by the manager during performance evaluations
- Successfully turned around a struggling team dealing with Windows deployment and activation issues, helping the delivery partner achieve better scores.
Senior System Engineer
L&T Infotech (LTI)
08.2017 - 04.2018
- Led a team of support professionals, providing round-the-clock support
- Managed end-to-end Active Directory and Exchange Office 365 migrations
- Conducted in-depth troubleshooting for Office 365 client-facing applications
- Provided complete migration support and hypercare
- Participated in proof-of-concept (POC) and prototype discussions and activities
- Gained experience in designing, configuring, and deploying solutions on Microsoft Azure using ARM templates, Azure PowerShell module, and Azure CLI, with a focus on high availability and auto-scaling
- Hands-on experience with Microsoft Azure cloud services, including storage, web apps, Entra ID, compute, and networking
- Implemented, deployed, and configured Azure websites, along with diagnostics, monitoring, and analytics on the Azure platform
- Familiar with Azure Infrastructure as a Service (IaaS) services, including VMs, VNet configurations, load balancing, availability sets, availability scale sets, Azure Firewall, NVAs, virtual network gateways, service endpoints, and private endpoints
- Automated day-to-day activities using Windows PowerShell
- Planned and implemented disaster recovery solutions, capacity planning, data archiving, and backup and recovery strategies
- Worked with Entra ID Connect (formerly known as AD Connect)
- Implemented Office 365 and Entra ID Connect for single sign-on (SSO), authentication, authorization, and Azure RBAC.
Technical Consultant
Wipro
04.2008 - 08.2017
- Led a highly skilled and diversified frontline technical team specializing in 'Office 365.' Collaborated directly with Global Administrators worldwide to resolve all Microsoft Exchange Online-related queries on the Cloud platform
- Reviewed cases as soon as they were assigned to an engineer before customer contact
- Ensured the team met performance targets defined in the Statement of Work (SOW)
- Monitored Days to Solution (DTS), Days to Closure (DTC), and tracked First Call Resolution (FCR) to meet team targets
- Coached engineers and monitored cases to ensure customer satisfaction
- Identified technical outliers and initiated training plans for improvement
- Tracked issues, queries, and cases for weekly calls with Microsoft tech advisors
- Acted as a team manager in the absence of the team manager
- Conducted new hire training on Exchange Online, Mail flow, Outlook, Azure, AD connect, and provided an overview of ADFS
- Demonstrated the working of each component through live demos.
Education
Graduation -
Mumbai University
Skills
Microsoft Copilot
Coursescertifications
- Azure Administrator Associate (Az-104) (Valid Upto December 2024)
- Azure Ai Fundamentals (Az-900)
Personal Information
- Total Experience: 16 Years 1 Month
- Date of Birth: 06/06/88
- Marital Status: Married
Work Preference
Work Type
Full TimeWork Location
On-SiteHybridTimeline
Senior System Engineer
L&T Infotech (LTI)
08.2017 - 04.2018
Technical Consultant
Wipro
04.2008 - 08.2017
Senior Technical Advisor
Microsoft
5 2018 - Current
Graduation -
Mumbai University
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