ROLLISON COUTINHO
Mumbai
Summary
To widen my horizon in the field of hospitality industry and to fulfill the needs of the guests and the organization. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Server
CAMBRIDGE BEACHES RESORT
01.2026 - Current
Food and Beverage Server
ARORA
11.2022 - 10.2025
- Handling customer complaints in a professional manner while maintaining composure under pressure.
- Checking with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Bermuda.
Food and Beverage waiter
ROYAL CARRIBEAN INTERNATIONAL
06.2018 - 10.2022
- Delivered pleasant guest experiences with friendly and accommodating services.
- Point of Sale POS Software
- Work Schedule Creation
- Inventory Control
- Customer Service
- Production reporting
- Task delegation
- Disciplinary Write-ups
- Sanitation Standards
- Special Event Coordination
Education
Bachelor of Arts - Graphic Design
University of Mumbai
01-2016
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St. Regis
Mumbai02-2018
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Directorate of Vocational Education and Training
01-2016
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Grand Hyatt
Mumbai01-2015
Skills
- Point of Sale POS Software
- Work Schedule Creation
- Inventory Control
- Customer Service
- Production reporting
- Task delegation
- Disciplinary Write-ups
- Sanitation Standards
- Special Event Coordination
Timeline
Server
CAMBRIDGE BEACHES RESORT
01.2026 - Current
Food and Beverage Server
ARORA
11.2022 - 10.2025
Food and Beverage waiter
ROYAL CARRIBEAN INTERNATIONAL
06.2018 - 10.2022
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St. Regis
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Directorate of Vocational Education and Training
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Grand Hyatt
Bachelor of Arts - Graphic Design
University of Mumbai