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Hi, I’m
Sameer Bagwan
Technical Support Engineer
Aurangabad
Quote
"Empty your mind, be formless. Shapeless, like water. If you put water into a cup, it becomes the cup. You put water into a bottle and it becomes the bottle"
Summary
With over 5 years of industrial experience, including 2+ years as a Technical Support Engineer at Bentley Systems in Pune, India, I have developed expertise in troubleshooting and resolving software issues. During my time at Bentley Systems, I successfully created over 35 wiki articles for Bentley products, demonstrating my ability to effectively communicate complex technical information. Additionally, I gained valuable experience supporting users worldwide and working with different time zones through remote support channels such as phone and email.
Prior to my role as a Technical Support Engineer, I have 4 years of experience in Piping Design Engineering, specializing in detailing with AutoCAD Plant 3D. Alongside my technical abilities, I possess strong communication, collaboration, and team-building skills that enable effective work with cross-functional teams.
Overview
6
years of professional experience
3
Certificates
Work History
Bentley Systems.
Technical Support Engineer
10.2022 - Current
Job overview
- Understand user issues and provide solutions/workarounds
- Create and publish wiki articles for user support
- Working with user across the world with different time zones.
- Provided remote assistance to clients, ensuring timely resolution of software concerns.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Documented faults and bugs for referral to development staff for use in updates.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Earned recognition from management for consistently delivering exceptional service quality.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Tailored support solutions to diverse client environments, ensuring compatibility and minimal disruption to business operations.
Neilsoft Pvt. Ltd.
Piping Design Engineer
06.2021 - 10.2022
Job overview
- Preparation of 3D models using AutoCAD Plant 3D
- Preparation of intelligent P&IDs, piping layout & sections, isometric drawings
- Bill of Materials (BOM) preparation.
- Increased client satisfaction by consistently delivering high-quality designs that met or exceeded expectations.
Vapsum Pvt. Ltd.
Piping Design Engineer
09.2019 - 06.2021
Job overview
- Preparation of 3D models
- Preparation of intelligent P&IDs, piping layout & sections, isometric drawings
- Bill of Materials (BOM) preparation.
Tech.MPC Consultants
Piping Design Engineer
07.2018 - 03.2019
Job overview
- Modeling of equipment as per vendor drawings
- Preparation of nozzle orientation drawings and isometrics in MicroStation.
Education
Dr. Babasaheb Ambedkar Marathwada University
Bachelor's in Mechanical Engineering
University Overview
- Duration: 2015 – 2018
- Subjects: Fluid Dynamics, Mechanics, Heat Transfer, Strength of Material, Engineering Management
MSBTE
Diploma in Mechanical Engineering
University Overview
- Duration: 2012 – 2015
- Subjects: Hydraulics and Pneumatic Systems, Fluid Mechanics, Strength of Material, Power Plant Engineering
Certification
Process Piping as per ASME B31.3B (2018)
Software
MicroStation
ProjectWise
PDMS
E3D
Skills
Technical Support
undefinedAvailability
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Available
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Flexible work hoursWork-life balanceCareer advancementPersonal development programsWork from home optionSimilar Profiles
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