A responsible and challenging position that will allow me to express my abilities, skills and sense of dedication towards my duties with a sole aim of contributing towards the progress of the organization
Overview
12
12
years of professional experience
1
1
Language
Work History
Deputy Manager
Magma General Insurance Co. Ltd.
07.2025 - Current
Managed OEM business basis policy feed file data
Responsible for sharing OEM policy MIS with stakeholders with the analysis whether policies are booked as per prescribed underwriting guidelines
Responsible for reviewing Target vs Achievement MIS basis LR file and rate correction wherein target is achieved
Responsible for accepting or rejecting a motor fleet
Conducting PI audit wherein cases are referred as Recommended
Managed proposal deviation approvals including Blanca, Multiline Agency, Digital Banca and Digital channels
Analysed, audited, investigated, and recognised trends to implement processes that increased organisational revenue
Maintained relationships with agents, employees, and other stakeholders
Optimised strategies in response to market fluctuations for effective LR control
Deputy Manager
Zurich Kotak General Insurance Co. Ltd
05.2023 - 06.2025
Taking care for all the Banca proposal deviation approvals including Multiline Agency, Digital Banca and Digital channels
Responsible for accepting or rejecting of a motor insurance proposal
Responsible for approving or rejecting the pre-inspection in prescribed TAT as per company guidelines
Responsible for approval/rejection of Break in, endorsement, cancellation proposals
Analyzed, audited, investigated, and recognized trends to implement processes that increased organizational revenue
Conducted CFR and audits for all policies
Maintained relationships with agents, employees, and other stakeholders
Executed different strategies as per market conditions to control LR, ODLR, COR.
Asst. Manager
HDFC Ergo General Insurance Co. Ltd.
03.2022 - 05.2023
Responsible for tracking and monitoring the renewal business ratio from all the advisors mapped in the data.
Guide and train advisors about the process changes related to the renewals.
Make advisors and partners motivated to grow the business with HDFC Ergo by informing them of their benefits through various programs and club contests held by HDFC Ergo.
Responsible for tracking calling data by team on non-renewed data, and doing analysis on the same.
A customer is calling to ask where the big dent is on the renewal from any advisor.
Preparing MIS for the new business done by all retention managers, and publishing the same with the central team on a daily basis.
Doing a mapping of advisors on monthly renewal data to all the retention managers.
Monitor team performance, and push the team to achieve their Pratham, and earn good incentives through thire performance.
Operations Officer
Liberty General Insurance Co. Ltd.
05.2017 - 03.2022
Handled OEM Operations Process through the CPC team.
Reconciliation in policy summary data booked through the broker portal. (64VB Updation, checking core system booking as per OEM data.)
Checking and doing approvals in the broker system through IC login. Also, resolving broker queries through emails (if any).
Processing endorsements and cancellations in the LGIL core system for those cases that are approved in the broker system (Binary System).
APD payment reconciliation (Payment Tracking and Recon for receipt creation in LGIL).
ECN cancellation report updating in the LGI Partner portal.
Sharing daily, weekly, fortnightly, and monthly MISs with all stakeholders for the activities performed by us.
Branch Operations Executive
Tata-AIG General Insurance Co. Ltd.
05.2016 - 05.2017
Working as a Branch Operations Executive.
Handling Virar br. Operations
Issuance and scrutiny of Cover Note Book
All activities of cashier
Handling customer queries (on call/branch visit)
Scrutiny of motor renewal cases, rollover cases and new business, sending it to HUB team for issuance with maintained TAT sheet.
Scrutiny and receipting for A&H fresh cases
Scrutiny, Issuance and receipting of A&H renewal cases.
Issuance of OTC endorsement, claim endorsement and transfer endorsement.
Pay now cases issuance in TAT.(Whole activity)
Issuance and receipting and cancellation for travel policies.
Sharing WIP data with Mumbai team and chasing with team for closer of these case.
Sharing PDF policies dispatched data with team which was shared by LCU.
Having control on portal documents of whole Mumbai team (whether it’s going regularly to central team for 2nd level QC or not)
Operation Associates
T&M Consulting Services Pvt. Ltd.
01.2015 - 05.2016
Worked as an Operation Associates.
Handling operations of No Claim Bonus Team.
Receiving NCB Confirmation on mail from the other private General Insurance companies and on letters from the other Govt. General Insurance companies and vice-versa.
Making MIS on weekly basis of policies which has been issued with NCB.
Sending NCB Recovery Letters to falsified customers.
Maintaining NCB Falsified data in excel as well as in word file with mail merge on regular basis.
Receiving calls for other insurance companies and communicating with them for any query regarding NCB Confirmation and vice-versa.
Policy Issuance.
Which is contract base company of Liberty Videocon General Insurance Co. Ltd.
Jr. Officer
ADFC PVT. LTD.
06.2013 - 12.2014
Worked as a Jr. Officer in clearing department.
Accepting cheques envelop from vendors.
Counting cheques received by all branches and making MIS on daily basis for the same.
Inputting cheque details in system.
Making MIS of Discrepancy Data on daily basis and reporting to the manager.